Paypal “Cancel and return” not working

Hi @stefanjan,

Did you set a “Failed Donation Page”?
https://givewp.com/documentation/core/settings/general-settings/

What’s the link to your donation page so we can test it out?

Thanks!

Link to donation page is here https://staging.billericaylions.com/donate/

Donation failed page is here https://staging.billericaylions.com/donation-failed/

Hi, @stefanjan.

When I access your site and I try to make a donation, nothing happens. Then, when I check the developer console, I see some errors on it. From my experience, there is something preventing the fields from loading properly.

Please send along your System Info.

Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

That will give me some more context to be able to help.

Hi Matheus, the original problem went away when I switched the payment gateway from Paypal Standard to Paypal Donations.

This page https://staging.billericaylions.com/donate/ seems to work ok now if I use a multi page form.

But this page https://staging.billericaylions.com/test/ doesn’t if I use the Classic form. When I click on Donate, nothing happens!

I think the buttons on the multi page form distinguishing between Paypal and Credit card are a little confusing.

System Info below

### WordPress Environment ###

Home URL: https://staging.billericaylions.com
Site URL: https://staging.billericaylions.com
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#577)
Page for Posts: Unset
Table Prefix Length: wpl5_
Table Prefix Length: 5
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: localhost, SRV: staging.billericaylions.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: LiteSpeed
PHP Version: 7.4.27
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 8000
PHP Max Upload Size: 512 MB
cURL Version: 7.71.0, OpenSSL/1.1.1d
SUHOSIN Installed: –
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.18.0
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All database migrations completed.
Database Tables: ? wpl5_give_donors? wpl5_give_donormeta? wpl5_give_comments? wpl5_give_commentmeta? wpl5_give_sessions? wpl5_give_formmeta? wpl5_give_sequential_ordering? wpl5_give_donationmeta? wpl5_give_revenue
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: 2.18.0
Test Mode: Disabled
Currency Code: GBP
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://staging.billericaylions.com/donation-confirmation/
Failure Page: https://staging.billericaylions.com/donation-failed/
Donation History Page: https://staging.billericaylions.com/donor-dashboard-3/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: PayPal Donations
Default Payment Gateway: PayPal Donations
PayPal IPN Notifications: IPN received for #2202 ( 16Y57151ME778163K ) on 12/24/2020 at 11:37. Status VERIFIED
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A

### Active GiveWP Add-ons ###

### Other Active Plugins ###

Automatic Copyright Year: by WPSOS – 1.1
Blog2Social: Social Media Auto Post & Scheduler: by Blog2Social, Adenion – 6.8.7
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.2.1
Disable Comments: by WPDeveloper – 2.3.3
Easy Social Feed (Premium): by Easy Social Feed – 6.3.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.3.2
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.2.3
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.7
PDF Embedder: by WP PDF Embedder Team – 4.6.4
Photonic Gallery & Lightbox for Flickr, SmugMug, Google Photos & Others: by Sayontan Sinha – 2.75
Rank Math SEO: by Rank Math – 1.0.81.1
Really Simple SSL: by Really Simple Plugins – 5.2.3
Simple History: by P?r Thernstr?m – 3.1.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.22.1
Wordfence Security: by Wordfence – 7.5.7
WPForms Lite: by WPForms – 1.7.2
WPS Hide Login: by WPServeur, NicolasKulka, wpformation – 1.9.3

### Inactive Plugins ###

Smash Balloon Custom Facebook Feed: by Smash Balloon – 4.1.1

### Theme ###

Name: Kadence
Version: 1.1.12
Author URL: https://www.kadencewp.com/
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

Hi @stefanjan,

Thanks for the update.

I was able to reproduce the issue on my test site. The problem is that the payment fields/buttons are hidden in the Classic template. That’s why the Donate button does not work.

I have reported the issue here: https://feedback.givewp.com/bug-reports/p/paypal-donation-fields-are-hidden-in-classic-template

The workaround is to use a different form template or add another payment method besides Paypal Donations.

Hi @stefanjan,

I’m closing this ticket now. Any updates to this issue will be posted on the feedback link.

Thanks!