PayPal button not working

Hi @terrykiwi,

Trust you are doing good.

I checked this but was unable to replicate the issue on the mentioned form, can you please confirm if you have managed to fix the issue?

If not, please make sure that you are testing this with a sandbox account, not with the live PayPal account.

Reff: https://developer.paypal.com/docs/api-basics/sandbox/accounts/#create-and-manage-sandbox-accounts

Kind Regards,
Nebu John

Hi Nebu,

The issue is not resolved. Others have tested it and are able to replicate the issue.

To clarify, fill in the form, then click the Pay with PayPal button. When you are taken to the PayPal login modal, try to log in to your PP account. You should get a login failure message.

I don’t understand why this wouldn’t happen to you, as it happens to two independent people on different systems & locations, with multiple PP accounts!

Please try again. If you are successful, I’d love to see a video of your process.

Thanks

@wpmudevsupport14
Anyone have any ideas???

• This reply was modified 3 years, 11 months ago by terrykiwi.

Hi @terrykiwi,

Please don’t bump your tickets per forum rules, if you need faster support via live-chat you can get a membership on our wpmudev.com site.

I tested the form on my end and it worked for me as well, you can see it on this video here:
https://www.dropbox.com/s/tbkcsdakbb0afgh/UlzRLFbPD9.mp4?dl=0

Try using a different browser, or incognito mode, and make sure that you don’t have any browser add-ons active as it’s possible one of those could be causing the issue for you.

Cheers,
Predrag

Thank you for your response.

Interestingly, your buttons are different to the ones I see! The PayPal “Pay Later” button is also present when I load the form. Do you know why this would be?

I will try what you suggest.

Well, I just opened MS Edge (which I never use, and it had no other tabs open, and there are no extensions/addins).

Same results. I don’t get it.

Hi @terrykiwi

Are you testing the buyer account created on your sandbox account?

https://monosnap.com/file/9WcpbNNyLX41zl6sdj5XqcsqWrMHpI

I was able to submit it on your form without any issue too.

Do you have a VPN just to check if it is any local network issue?

You can use the Opera free VPN: https://www.opera.com/features/free-vpn

Let us know the result you got.
Best Regards
Patrick Freitas

Hi @terrykiwi

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional question or problem.

Best Regards
Patrick Freitas