Paypal Button not showing up in Checkout

  • agenturgoldweiss

    (@agenturgoldweiss)


    1 week, 6 days ago

    Hey guys,
    We have a problem on our website with the PayPal plugin. It works on every other page (cart, product page, etc.), but not on the checkout page. The normal button is showing for the other payments, but when I choose PayPal, it just disappears. Normally, the PayPal buttons should be visible, but nothing is showing up. I looked in the code, and there is no sign of a PayPal button.

    What could be the problem?

    Best Regards

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @agenturgoldweiss

    Thank you for reaching out regarding the issue with the PayPal buttons not appearing on your checkout page.

    To troubleshoot this, I suggest performing a full conflict test to rule out any potential issues with your theme or another plugin. Here’s what you can do:

    1. Temporarily activate the default Storefront theme.
    2. Disable all other plugins except for WooCommerce and PayPal Payments.
    3. Test the checkout process to see if the issue still occurs.

    If the problem goes away, you can then re-enable the plugins one by one to identify which one might be causing the conflict.

    Please let us know how it goes, and if you need further assistance, we’re here to help.

    Kind Regards,
    Krystian

    Thread Starter agenturgoldweiss

    (@agenturgoldweiss)

    Hey Krystian,

    thank you for your reply,
    I deactivated everything and tested again, but unfortunatly, it doesn’t work.
    What could be the next step? Should i give you the admin credentials to look up the problem?

    I also have a screenshot https://i.ibb.co/vqLDYWg/paypal-problem.png

    Best Regards

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @agenturgoldweiss

    If the issue persists after performing these steps, we suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening.

    You can open a ticket with our service desk. Here’s how you can request support:?Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    I’m looking forward to your ticket.

    Kind regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)
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