• Resolved thegoldenpot

    (@thegoldenpot)


    Hi there,

    I suddenly have a bug on the checkout page of my wordpress page. The payment options are now shown several times and I don’t know why. Can anybody help?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi there, sorry to hear that.

    In order to provide better assistance, please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter thegoldenpot

    (@thegoldenpot)

    Hi Igor! Thanks for your help.
    Here’s the report:

    `
    ### WordPress Environment ###

    WordPress address (URL): https://www.mineralienwende.de
    Site address (URL): https://www.mineralienwende.de
    WC Version: 5.9.0
    REST API Version: ? 5.9.0
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.8.0
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.26
    PHP Post Max Size: 20 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB-0ubuntu0.20.04.1
    Max Upload Size: 20 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 5.9.0
    WC Database Prefix: pmm_
    Datenbank-Gesamtgr??e: 28.11MB
    Datenbank-Datengr??e: 21.69MB
    Datenbank-Indexgr??e: 6.42MB
    pmm_woocommerce_sessions: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB
    pmm_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    pmm_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_woocommerce_order_itemmeta: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
    pmm_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    pmm_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_actionscheduler_actions: Daten: 0.09MB + Index: 0.16MB + Engine InnoDB
    pmm_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_actionscheduler_logs: Daten: 0.09MB + Index: 0.06MB + Engine InnoDB
    pmm_aiowps_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_aiowps_failed_logins: Daten: 4.52MB + Index: 0.00MB + Engine InnoDB
    pmm_aiowps_global_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_aiowps_login_activity: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_aiowps_login_lockdown: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_aiowps_permanent_block: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_commentmeta: Daten: 0.06MB + Index: 0.06MB + Engine InnoDB
    pmm_comments: Daten: 0.13MB + Index: 0.09MB + Engine InnoDB
    pmm_et_bloom_stats: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_et_social_stats: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_hidemysiteSecure: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_options: Daten: 3.13MB + Index: 0.19MB + Engine InnoDB
    pmm_postmeta: Daten: 5.33MB + Index: 3.84MB + Engine InnoDB
    pmm_posts: Daten: 6.45MB + Index: 0.30MB + Engine InnoDB
    pmm_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_term_relationships: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_usermeta: Daten: 0.23MB + Index: 0.14MB + Engine InnoDB
    pmm_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    pmm_wc_admin_notes: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
    pmm_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    pmm_wc_order_stats: Daten: 0.09MB + Index: 0.05MB + Engine InnoDB
    pmm_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    pmm_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    pmm_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_yoast_indexable: Daten: 0.44MB + Index: 0.45MB + Engine InnoDB
    pmm_yoast_indexable_hierarchy: Daten: 0.06MB + Index: 0.08MB + Engine InnoDB
    pmm_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    pmm_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    pmm_yoast_seo_links: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 68
    custom_css: 2
    customize_changeset: 58
    et_header_layout: 1
    et_pb_layout: 25
    et_template: 4
    et_theme_builder: 1
    flamingo_contact: 86
    flamingo_inbound: 64
    nav_menu_item: 22
    oembed_cache: 4
    page: 31
    post: 4
    product: 2
    revision: 396
    shop_order: 32
    shop_order_refund: 1
    sp_wp_tabs: 1
    sumomasterlog: 338
    sumomem_masterlog: 4
    sumomembers: 2
    sumomembershipplans: 2
    sumosubs_cron_events: 179
    sumosubscriptions: 173
    wpcf7_contact_form: 4

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (27) ###

    Query Monitor: von John Blackbourn – 3.7.1
    5sec QR codes: von Web factory Ltd – 1.2
    All In One WP Security: von Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.9

    Bloom: von Elegant Themes – 1.3.12
    Classic Editor: von WordPress-Mitwirkende – 1.6.2
    Honeypot for Contact Form 7: von Nocean – 2.1
    Contact Form 7: von Takayuki Miyoshi – 5.5.3
    DHL for WooCommerce: von DHL – 2.7.3
    DSGVO All in one for WP: von Michael Leithold – 4.1
    Duplicate Menu: von Jonathan Christopher – 0.2.2
    Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.2
    Flamingo: von Takayuki Miyoshi – 2.2.2
    Hide My Site: von Justin Saad – 2.1
    HT QR Code Generator: von codecarnival – 2.3.2
    Limit Login Attempts Reloaded: von Limit Login Attempts Reloaded – 2.23.2
    Loco Translate: von Tim Whitlock – 2.5.5
    meineMineralien: von ibis-IT GmbH – 0.1
    Monarch Plugin: von Elegant Themes – 1.4.14
    SUMO-Abonnements: von Fantastic Plugins – 12.4
    UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
    DavidAnderson – 2.16.66.0

    Widget Importer & Exporter: von ChurchThemes.com – 1.6
    German Market: von MarketPress – 3.12.5
    WooCommerce: von Automattic – 5.9.0
    Yoast SEO: von Team Yoast – 17.7.1
    WP Sheet Editor – Medienbibliothek: von WP Sheet Editor – 1.9.8
    WPFront Scroll Top: von Syam Mohan – 2.0.7.08086
    Custom Product Tabs for WooCommerce: von YIKES
    Inc. – 1.7.7

    ### Inactive Plugins (2) ###

    Disable Emails: von WebAware – 1.7.0
    Site Kit by Google: von Google – 1.46.0

    ### Dropin Plugins (2) ###

    db.php: Query Monitor Database Class
    maintenance.php: maintenance.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop-Basis: #2081 – /auswahl/
    Warenkorb: ? Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block.
    Kasse: ? Die Seite enth?lt nicht den [woocommerce_checkout]-Shortcode oder woocommerce/checkout-Block.
    Mein Konto: #1149 – /mein-konto/
    Allgemeine Gesch?ftsbedingungen: #967 – /allgemeine_geschaeftsbedingungen/

    ### Theme ###

    Name: Divi Child
    Version: 4.9.9
    Author URL: https://www.ibis-it.de
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.14.2
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: Divi-child/woocommerce/cart/cart-totals.php
    Divi-child/woocommerce/cart/cart.php
    Divi-child/woocommerce/checkout/form-checkout.php
    Divi-child/woocommerce/checkout/review-order.php
    Divi-child/woocommerce/checkout/terms.php
    Divi-child/woocommerce/checkout/thankyou.php
    Divi-child/woocommerce/emails/customer-completed-order.php
    Divi-child/woocommerce/emails/email-order-details.php
    Divi-child/woocommerce/emails/email-order-items.php
    Divi-child/woocommerce/myaccount/dashboard.php
    Divi-child/woocommerce/myaccount/my-orders.php
    Divi-child/woocommerce/myaccount/orders.php
    Divi-child/woocommerce/order/order-details.php

    ### Action Scheduler ###

    Abgeschlossen: 269
    Oldest: 2021-11-01 14:19:59 +0000
    Newest: 2021-12-02 11:12:57 +0000

    ### Status report information ###

    Generated at: 2021-12-02 12:55:24 +01:00

    Mirko P.

    (@rainfallnixfig)

    Hi @thegoldenpot,

    Thank you for the System Status.

    You’re using a custom child theme with a Divi parent theme which is overriding the default checkout page.

    In this case, to figure out what could cause multiple payment modules to appear at the checkout, I would recommend that you reach out to Divi authors since third-party themes are best supported by their own developers. Here’s where you can receive assistance: https://www.elegantthemes.com/contact/.

    Let us know if you have more questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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