Paypal and Tax issue

  • Resolved seank123

    (@seank123)


    6 years, 1 month ago

    We’ve just noticed an issue with PayPal and Taxes

    We have TAX on, set to display excluding tax in the shop and cart.

    An order in WooCommerce shows the following:

    Products total: ￡87.50
    Shipping: ￡5.63
    TAX: ￡18.63
    Total: ￡111.76

    This is correct

    When the order is passed to PayPal (using the built in plugin) it shows the following in PayPal and the email it sends:

    Purchase Total: ￡105
    VAT: ￡0.00
    Postage Ammount: 6.76

    The total (￡111.76) is correct – but it is treating the purchase/carriage values as ex-tax

    How do we set it to show, in this case:

    Purchase Total: ￡87.50
    VAT: ￡18.63
    Postage Ammount: ￡5.63

    Many thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @seank123

    Typically issues like this are caused by a theme or plugin conflict. Try switching back to a default theme like Twenty Nineteen and disable all plugins except for WooCommerce to see if this resolves the issue. If so, then re-enable each one at a time until you find the one that’s causing the conflict.

    Make sure to test in an incognito browser and to clear any server cache after conflict testing.

    Message for Sean @seank123 sorry to reach out to you here but the thread I saw you on was closed. I noticed you did an ancient wisdom drop shipping upload, do you offer that as a service or was it just for yourself?

    Thread Starter seank123

    (@seank123)

    @paultheseer it is for a site II am currently working on – been put on hold for a bit though as I have been tied up with other stuff but will be going back to very soon.

    What was it you were trying to do?

Viewing 3 replies - 1 through 3 (of 3 total)
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