Paypal always reports “something went wrong”

  • Resolved efc

    (@eceleste)


    11 months, 3 weeks ago

    We are trying to create a simple donation form that uses PayPal checkout or credit cards to give donations. When someone uses the black PayPal “Debit or Credit Card” button, they see the following even before the credit card fields appears:

    1. A spinner at the top of the form with the word “submitting”.
    2. An error at the top of the form stating “Error! Something went wrong during checkout and payment couldn’t be approved.”

    Then the credit card fields appear in the form and the user can fill in the credit card fields (as long as they are courageous enough to ignore the error still visible above). Once completed, they can click the blue “Pay Now” button and their donation will be submitted and succeed.

    Why does the error appear before the user really intends to submit the form? Clicking the debit/credit button should indicate an interest in giving credit card info, the real submission is the pay now button.

    If we use the Forminator Preview feature while editing the form, we do not see this behavior.

    Also, when using the “PayPal Checkout” option instead of the debit/credit option we often see the message “Something went wrong” with no indication of what, exactly, went wrong. This makes debugging extremely difficult.

    Why might the debit/credit option be behaving so oddly? Is there any way to learn more about what caused errors during payment processing with Forminator?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @eceleste

    I am sorry to hear about the issue you’re experiencing with Forminator and PayPal.

    I checked your form and noticed that you are using ReCaptcha v3 too, I am specifically mentioning this because we have some reports about a bug that could cause such issues with PayPal and ReCaptcha when enabled on the Forminator form. I reckon the issue could be similar in your case, however, we will still need to confirm it once by replicating it with your form.

    For this, would you mind sharing the form export with us so that we can take a closer look?

    You can follow the guide below on how you can export the Forminator form.
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    After exporting, please share the code using services such as https://pastebin.com or https://justpaste.it/ which are free to use.

    Please feel free to remove any sensitive information the form might contain.

    Awaiting your response.

    Kind Regards,
    Saurabh

    Thread Starter efc

    (@eceleste)

    Thanks, @wpmudev-support7, we found that without any captcha the attempts to use PayPal would always end in “something went wrong.” We are using the V2-invisible captcha (though we have also seem visible captcha that we assume are driven by the PayPal iframe?). We have a JSON export of the form for you, in case that helps.

    All in all we have been surprised at just how badly behaved this PayPal integration is. We have used Stripe for years without this sort of trouble, but this site has many international users who need PayPal.

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @eceleste,

    I could replicate the issue I’m afraid this seems more of a bug and our Forminator team is already working regarding a fix.

    As a workaround, could you please check and see whether switching to reCaptcha v2 Checkbox instead of Invisible helps on your side?

    Please do let us know whether that helps.

    Kind Regards,

    Nithin

    Thread Starter efc

    (@eceleste)

    We did try with the V2 Checkbox and this works. The trouble seems to be when we use V2 Invisible. Since this is for a donation page, we’d really like the invisible version to work too.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @eceleste

    The fix is coming in Forminator 1.29 if all the development and tests work as expected, unfortunately, we don’t have a workaround for now.

    Have you tested hCaptcha https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#hcaptcha-type ?

    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @eceleste ,

    We haven’t heard from you for almost a week now, so it looks like you don’t have more questions for us.

    Feel free to re-open this topic if needed.

    Kind regards
    Kasia

Viewing 6 replies - 1 through 6 (of 6 total)
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