Paypal Advanced Card Processing Issue /w Order Completion

  • Resolved cyaniccypher

    (@cyaniccypher)


    3 months, 2 weeks ago

    Hello,

    I have tried to get the paypal advanced card processing option to work, but i am having an issue with customer being able to complete orders when the plugin is enabled.

    The customer is able to enter the credit card informaiton but when they hit the place order button the wheel spins forever and the order never completes.

    Please let me know what troubleshooting steps I can take to get this resolved.

    Thanks;
    Leo

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @cyaniccypher

    Thanks for reaching out to us, we’re here to help.

    In most cases scenario its a conflict. You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts
    Please let us know how this works out for you.

    Kind regards,
    Krystian

    Thread Starter cyaniccypher

    (@cyaniccypher)

    This is not something that can be done on a live site and this is not really something that will work on the staging website because Paypal requires the URL to be for the live site.

    Is there some other-way to go about troubleshooting this?

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @cyaniccypher

    This process can be carried out on a staging site. Start by setting up a sandbox account, and then test the system with sandbox payments using test credit cards. We’re here to assist with steps in your investigation if you contact us.

    Please open a ticket with our service desk for further support. You can request support here: Request Support. Be sure to include the URL of this thread in your ticket for our reference.

    Kind regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @cyaniccypher

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)
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