PayPal adds ‘default delivery charge’ to WooCommerce virtual product. Why?

  • Resolved MikeCooter

    (@mikecooter)


    6 years, 3 months ago

    Using WooCommerce to sell music CDs, and virtual downloads.
    Have setup Stripe and PayPal as payment gateways.

    Everything works ok on Stripe.

    When purchasing a virtual product using PayPal, a delivery charge (of ￡1) is added to the checkout page. It is labelled:

    “Delivery: Default – ￡1.00 GBP”

    When clicking ‘Default’ for more information, a pop-up shows:

    “Select a delivery method.
    The following shipping options are supplied by the merchant.
    Default – ￡1.00 GBP”

    There is only this delivery method listed (with a radio button), and it cannot be de-selected.

    No delivery (shipping) class is assigned to virtual products in WooCommerce.
    This does not occur when using Stripe.

    How do I prevent this delivery charge from being added?

    • This topic was modified 6 years, 3 months ago by MikeCooter.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter MikeCooter

    (@mikecooter)

    UPDATE:

    I now realise that there was an extra layer of shipping assigned at the PayPal end.

    PayPal > Profile > profile and settings > My selling prefs > Postage calculations

    These secondary calculations (assigned by the client) have now been cleared and the buying process functions as expected.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    I understand that a strange “Delivery: Default – ￡1.00 GBP” shipping method appears at the checkout page when you select PayPal as payment method on your page:

    https://hobbs.skywalkr.net/our-releases/checkout/

    I added a couple of products and went to the checkout page on your site and I couldn’t replicate the behavior you’re reporting:

    https://cld.wthms.co/EWYrVJ

    I used United States/California address with a zip code of 90004 and the only shipping method I see is the default Flat Rate shipping address.

    Perhaps you were using a different address or a specific product combination?

    Do you have any plugins that introduce additional shipping methods?

    Thread Starter MikeCooter

    (@mikecooter)

    Thanks for your help Grigaswp.

    While you were testing, I managed to find the issue.

    The client had forgotten to inform me that he had added a secondary layer of shipping charges to his Paypal preferences.

    All resolved now, but thanks for your help.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    I’m glad to hear you were able to find and eliminate the cause of this behavior!

    I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

Viewing 4 replies - 1 through 4 (of 4 total)
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