Paypal

Hey @ripperman,

Are you able to reliably reproduce this in testing?

Can you check Wordfence > Live Traffic for the blocks to see why they’re happening? You’ll want to expand the Details portion to get the full view. You can share a screenshot here if you’d like.

Thanks,

Gerroald

Hi Gerroald,

No I’m afraid not. This is happening sporadically. We’ve had some successful Paypal orders over the weekend for example but just this morning we had one go to ‘Pending’. There is no trace or mention of this order or customer in the Traffic list for Wordfence whatsoever.

We use the built in Paypal gateway that comes with woocommerce. Should we me using the Angelleye one? I think woocommerce endorse it? Not sure if this would make a difference.

Also our gateway is configured using identity token. We have no api settings in the woocommerce paypal settings. Does this matter? I assumed that was just for offering refunds within then site itself.

Thanks very much for your reply.

Hey @ripperman,

Are you certain Wordfence is contributing to this? If so, how so? If you’re not certain you might reach out to the WooCommerce PayPal support team for their thoughts. It may be something they’ve seen before.

Please let me know how it goes.

Thanks,

Gerroald

Well we can only go on our order history to date. The site has been in operation for 5 months at this stage and we never had any Pending Payments at all before we chose Wordfence which was in the last couple of weeks? Therefore we have to assume that its Wordfence or its firewall in this case causing some blocking issue? Are there any docs or tutorials or settings that we should be aware of so that both Paypal and Wordfence are working together properly?

Hey @ripperman,

If there’s no mention of blocks in the Live Traffic I really don’t think it’s Wordfence. This is where all blocks logged. And if it’s only randomly happening this wouldn’t indicate that it’s breaking a Firewall rule as it would happen ever time. However, if you’d like to rule out a Firewall issue for sure you can switch it to Learning Mode.

https://www.wordfence.com/help/firewall/learning-mode/

Possibly it’s just a coincidence that it’s started since installing Wordfence.

Please let me know how it goes.

Thanks,

Gerroald

Ok thank you. We’ll keep an eye on the firewall and see how that goes.

Thank you.