Payments via Debit & Credit Cards Fail

  • Resolved jaspix

    (@jaspix)


    3 weeks, 4 days ago

    Lately I noticed a spike in failed orders. All of them trough the ‘Debit & Credit Cards’ as a separate payment gateway. All of them show “INSTRUMENT_DECLINED” which usually just means their bank rejected the transaction. But this time it seems like the problem is on my backend.

    In the meantime I removed the option to have Card payments as a separate gateway and in the ‘Send checkout billing data to card fields’ settings to also ask for name and the postal code of the buyer.

    I used to ignore those error but they have shown up more than normal, and from many different customers, so I’m sure it’s not a problem on their side but with the payment gateway. They are not being charged, but it’s causing a loss in revenue.

    Here are WC system report and woocommerce paypal payments plugin logs: I can provide the logs in the support page.

    • This topic was modified 3 weeks, 4 days ago by jaspix.
Viewing 1 replies (of 1 total)
  • Plugin Support Femi

    (@femiyb)

    Hello

    I see you have reached out to our internal support where we have provided a response, so I will close this .org ticket and will continue responding via our internal support.

    Looking forward to your feedback.

    Regards,

    Samuel Femi Taiwo

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