Payments stuck in “PROCESSING”

  • Resolved tonycreative

    (@tonycreative)


    4 years, 5 months ago

    Payments are going through to Stripe, but they never automatically go from processing to Completed. Why?

Viewing 1 replies (of 1 total)
  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,
    That is the expected behaviour.

    WooCommerce will mark orders as Processing once the payment is received. From Processing to Completed is always a manual change, except for very specific cases.

    Unless you sell digital products only, your orders will stay in Processing status until you mark them as Completed.

    This is because Completed means that the order is ready and it has been shipped to the customer. WooCommerce cannot know when that happens, so it allows you to change the status manually.

Viewing 1 replies (of 1 total)
  • The topic ‘Payments stuck in “PROCESSING”’ is closed to new replies.