Payments not working – AUTHENTICATION_ERROR

Hi there,

You mentioned unlinking/linking the Square account – was this just within the plugin settings? Could you also try disconnecting the actual plugin and reactivating it to see if it helps?

Could you also copy/paste your system status report?

Hi,

I just tried deactivating and reactivating the Square plugin and it didn’t change anything. I turned on error logging during this last test, and below is what the error log is showing. Will get system report too if below doesn’t help.

2018-02-22T15:55:15+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to WC_Square_Sync_To_Square::sync_inventory() must be an instance of WC_Product, boolean given, called in /home/micheles/public_html/wp-content/plugins/woocommerce-square/includes/class-wc-square-sync-to-square-wp-hooks.php on line 287 and defined in /home/micheles/public_html/wp-content/plugins/woocommerce-square/includes/class-wc-square-sync-to-square.php:221
Stack trace:
#0 /home/micheles/public_html/wp-content/plugins/woocommerce-square/includes/class-wc-square-sync-to-square-wp-hooks.php(287): WC_Square_Sync_To_Square->sync_inventory(false)
#1 /home/micheles/public_html/wp-includes/class-wp-hook.php(300): WC_Square_Sync_To_Square_WordPress_Hooks->on_variation_set_stock(Object(WC_Product_Variation))
#2 /home/micheles/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array)
#3 /home/micheles/public_html/wp-includes/plugin.php(515): WP_Hook->do_action(Array)
#4 /home/micheles/public_html/wp-cron.php(117): do_action_ref_array(‘wc_square_on_va…’

2018-02-23T06:13:04+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to WC_Square_Sync_To_Square::sync_inventory() must be an instance of WC_Product, boolean given, called in /home/micheles/public_html/wp-content/plugins/woocommerce-square/includes/class-wc-square-sync-to-square-wp-hooks.php on line 287 and defined in /home/micheles/public_html/wp-content/plugins/woocommerce-square/includes/class-wc-square-sync-to-square.php:221
Stack trace:
#0 /home/micheles/public_html/wp-content/plugins/woocommerce-square/includes/class-wc-square-sync-to-square-wp-hooks.php(287): WC_Square_Sync_To_Square->sync_inventory(false)
#1 /home/micheles/public_html/wp-includes/class-wp-hook.php(300): WC_Square_Sync_To_Square_WordPress_Hooks->on_variation_set_stock(Object(WC_Product_Variation))
#2 /home/micheles/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array)
#3 /home/micheles/public_html/wp-includes/plugin.php(515): WP_Hook->do_action(Array)
#4 /home/micheles/public_html/wp-cron.php(117): do_action_ref_array(‘wc_square_on_va…’

Hi @myhreco

That doesn’t look good, were you able to resolve this? Can you confirm you’re on the latest version of the extension, 1.0.29, please?

Have you reached out to us at WooCommerce.com about this? We can help with Square queries there.

Thanks,

Hi – no, it hasn’t been resolved yet. We just started using the PayPal plugin instead of Square for now. I checked and yes, I’ve been testing using the latest Ver. 1.0.29 of the plugin. Where on WooCommerce.com would I submit a question about this plugin – in the support ticket section?

Thanks for any info.

Hi again @myhreco

Okay, if you head to WooCommerce.com, you can submit a ticket via https://woocommerce.com/my-account/create-a-ticket/

If you don’t have the option to select Square from the WooCommercee Extensions menu then please “purchase” the extension for free on the site, and you’ll then have that option – https://www.woocommerce.com/products/square/

Please be sure to include details and a system status report when you do.

Thanks,

Hi @myhreco

Did you get a ticket to us for help with the problem?

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, please let us know.

Thanks,

Yes, I moved my question over to a WooCommerce support ticket. Problem is resolved, but I have no idea how it happened. I just deleted and reinstalled the plugin 3 or 4 times, and then it suddenly was working. So, I have no solutions for other people to try if they have this issue, but I’m all set now. Thanks!