payments not processed correctly / are delayed

We have the following problem, which I can’t find anywhere in the forum.

For better unterstanding, we use:

Woodmart theme
Mollie (payment service provider)
JTL Connector plugin (synchronisation tool for ERP JTL-Software)


When we receive orders or carry out (live) test orders with Paypal, the payments in WooCommerce are not processed correctly in all places.

The customer receives three emails:

#1) From Paypal: Receipt for the payment
#2) From WooCommerce: Order confirmation, with the note that the payment is still pending
#3) From WooCommerce: Thank you for the payment, including Paypal Transaction ID

We as the seller receive three emails:

#1) From Mollie: Paypal payment received
#2) From Paypal: Payment received
#3) From WooCommerce: New order, not yet paid

The emails come in this chronological order.

When we import the orders into our ERP (JTL Software), the orders are also imported with “not paid”.

However, today we noticed that the payment of an order from 7 days and 14hours ago was (surprisingly) imported during data synchronisation. It was the first data synchronisation after the 7-day mark had been exceeded.

We therefore suspect that there is a delay somewhere where this should not happen.

We have already changed the theme as a test, which did nothing, deactivated all plugins one by one and made test orders. Nothing has led to the desired result

We are in contact with support from JTL (ERP), Mollie and Woodmart (theme). So far nobody can help us.

As it looks more and more like a WooCommerce problem, we hope to find help here. I have contacted WooCommerce support as well just now.


I hope someone can help us.

Let me know if you need more information to investigate deeper in this matter.


Many thanks in advance.

Best regards,

Kasper

• This topic was modified 10 months ago by bcworkz. Reason: formatting fixed

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