Payments Not Auto-Completing

  • Resolved EyeBrowse

    (@eyebrowse)


    5 years, 4 months ago

    Hi,

    The courses purchase goes through fine but after the purchase the user is not automatically redirected back to the website and the payment is left as pending in the back-end, does it not complete the purchase automatically?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WisdmLabs

    (@wisdmlabs)

    Hi @eyebrowse

    Ideally, the purchases happen automatically and you don’t have to complete the payment every time from the backend. We will take a look at the issue you are facing.

    You can drop an email at [email protected] containing the admin credentials of your WordPress site so that we can get the issue resolved.

    Thread Starter EyeBrowse

    (@eyebrowse)

    Hi,

    It says that email doesn’t exist?

    SMTP error from remote mail server after RCPT TO:<[email protected]>:
    554 Sorry, no mailbox here by that name

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hi @eyebrowse

    I apologize for that. The correct email would be [email protected]. Drop an email to us explaining the issue with a screenshot or a screen recording so we can get it resolved as soon as possible.

    Thread Starter EyeBrowse

    (@eyebrowse)

    This still hasn’t been resolved

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hello @eyebrowse

    The issue has been resolved from our end.

    The orders ids for the paid products in the Database were not getting updated. Therefore, the orders in the ‘Processing’ state were not able to get completed. This was a bug which was present in the previous version of Edwiser Bridge.

    We have now solved it and even fixed the issue in the upcoming update.

    Let me know if you have any queries.

Viewing 5 replies - 1 through 5 (of 5 total)
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