Payments never actually process

  • Resolved holmegm

    (@holmegm)


    3 years, 3 months ago

    “Upgraded” a site in development to this plugin – because the previous PayPal integration was pushing it.

    Orders that we place using live processing never seem to actually process. It acts like the ordering process works, but so far the recipient PayPal account never gets the money, and (so far) the paying accounts only have authorizations, but not completed payments.

    The order status ends up at Processing, and the order notes look like this:

    Order status changed from On hold to Processing.

August 18, 2021 at 4:37 pm Delete note

Awaiting payment. Order status changed from Pending payment to On hold.

August 18, 2021 at 4:37 pm Delete note
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @holmegm

    thank you for reaching out to us, we appreciate the change to help you and improve our product. We are working on a known bug that causes some orders to stay on “pending payments”, but the issue you are describing does not seem to fit under that same situation.

    in order to get some more details, would it be possible for you to open a support ticket in our system. The instructions for this can be found here: https://paypal.inpsyde.com/docs/how-to-request-support-via-widget-on-the-website/

    Thank you.
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

Viewing 2 replies - 1 through 2 (of 2 total)
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