Payments hang on 3D secure

  • Resolved mrmac78

    (@mrmac78)


    4 years, 5 months ago

    Does anyone have any issues taking payments when 3D secure is enabled?

    We’ve recently migrated to Trust Payments/Secure Trading.
    Only taken 9 transactions with these and 7 of 9 transaction just hung / timed out when trying to implement 3D secure. We either just get the processing circle turning or we get transferred to the card issuers 3D secure page but it just timesout too.

    Of the 2 transactions that did successfully process, it took about 3 minutes for the system to connect to the 3D secure aspect of the transaction.

    We have the contacted customers where orders failed… all have said they just bounced away or refreshed the page as it was taking 5+ mins. Some of those chose to log back into out site and try the transaction again, but again all have said the 3D aspect of the transaction took a really long time.

    This is a typical log output for a payment that just hangs at 3D secure

    2020-06-23T16:17:37+00:00 INFO Processing payment for order 365
    2020-06-23T16:17:37+00:00 INFO 3d secure payment method
    2020-06-23T16:17:37+00:00 INFO THREEDQUERY processing for order 365
    2020-06-23T16:17:38+00:00 INFO 3d secure payment successful
    2020-06-23T16:17:38+00:00 INFO Sucessful 3d secure request redirecting to ACS
    2020-06-23T16:17:38+00:00 ERROR Transaction enrolled status : Y.
    2020-06-23T16:17:38+00:00 ERROR Transaction settlestatus status : 0.

    —-
    Trust Payments / Secure Trading have been great so far, and I’d hate to move away from them, but atm their payment plugin is a nightmare for 3D secure transactions, which means I can’t stay with them.

    Have used Stripe and Braintree on the same site and had no issues.

    Desperate to get this resolved!
    ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mrmac78

    (@mrmac78)

    to note… the plugin works no problem with their sandbox test accounts. Just SLOOOOOOOOW when connected to a live account

    I am lso getting this on my website. With the latest version of the plugin.

    I have now disabled 3d secure and it seems to have worked for one payment.

    Priorr to this I was clicking “pay now” and got the following message:

    “Redirecting the cardholder to the card issuer’s ACS”

    Which I have never seen before.

    Plugin Author Josh Bedford

    (@joshbedford)

    Hi there,

    We’ve been unable to replicate this on a live environment with a clean installation of both WordPress and WooCommerce. If you would like us to specifically test on your environment, feel free to email us with details to [email protected] and we’ll do our best to assist you.

    I’ll mark this thread as resolved since further support would be specific to these cases.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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