payments failing communications with elevon

  • Resolved gregbennett00

    (@gregbennett00)


    4 years, 4 months ago

    Hi Team – we have not been able to get our web guy to work on this so im jumping in myself. i do have a a tech type background so i understand things but am no expert by any means
    we dont sell a lot…a few items a month is a good month. but this is still important to us

    WordPress 5.4.2 running Salient Child Theme theme.
    Running PHP version: 7.3.12
    WooCommerce Version 4.3.0
    WooCommerce Elavon Converge GatewayVersion 2.2.1

    Woo commerce plug was working in june and is not working now
    getting a timeout on all transactions. I called our payement gateway provider, Elevon, and they informed me that they have been getting lots of calls from woo commerce users and pointed me in this direction.
    They indicated that woo commerce has made a full jump to ipv6 with a recent update but Elevon doesnt recognize ipv6 yet on only expects ipv4 communications.
    i have not been able to locate this in any setting
    any advice?
    thanks in advance for any replies and assistance!
    with respect!!
    Greg

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there Greg!

    WooCommerce Elavon Converge Gateway is a paid extension supported by the SkyVerge team, one of our developer partners in the WooCommerce.com marketplace. Please open a support request under the account that the extension was purchased under from the ticket form linked below, and the request will go to the team that supports the extension:
    https://woocommerce.com/my-account/create-a-ticket/?form=tickets

    Thank you!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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