Payments fail, order cancelled
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Hello,
we have problems with some orders and the PayPal payment. Customers can’t finish the payment. As far as I can see the orders are being created but there is no payment received (status staying at awaiting payment).
In the plugin’s logs there are no errors but also I noticed that by far not all orders/payments are even captured in that log. Even some successful payments are not in there. Besides that it’s only CHECKOUT.ORDER.APPROVED and PAYMENT.CAPTURE.COMPLETED in there.
Unpaid orders than automatically get cancelled because of timeout.
One customer send us that error message he received:Any idea how to resolve this? Thanks in advance!
The page I need help with: [log in to see the link]
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