Payment stuck “processing”

  • Resolved loveyourtribe

    (@loveyourtribe)


    6 years, 3 months ago

    I have set the plugin up and it works flawlessly with the test API keys. However, when I try to process a real payment it gets stuck on the “processing” screen.

    How can I fix this?

    P.S. The page is password protected using the simple password “andrea”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @loveyourtribe,

    Are you able to process payments in test mode ?

    Could you try as a non logged-in user ? (with an email address that doesn’t match a user)

    There is a common issue I need to fix that creates a similar behavior, it comes from user having a Stripe ID in one mode then trying to process a transaction in the other mode…

    I’m sorry if you are experiencing this issue.

    Please turn test mode on if you want me to test the button.

    Best wishes,

    Nico

    Hello,

    I have the same issue, please see here:

    https://irishdentist.com/

    Scroll down the page to PRICING plans and the first order button.

    It just hangs on processing?

    Thanks,
    Mike.

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello Mike,

    Thank you for using Direct Stripe.

    Did you find what was the issue ?

    Did you test the button with Stripe API keys ?
    When in happens to hang on processing…, do you have logs on the Stripe Dashboard ? At Developers -> Logs

    Best wishes,

    Nico

Viewing 3 replies - 1 through 3 (of 3 total)
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