Payment status unpaid on paid order

  • Resolved brennsuppa

    (@brennsuppa)


    3 years, 12 months ago

    Hi,

    we have a problem with the payment status that we cannot get a hold of. When an order comes in and is paid, E-Mails are sent to the customer as well as the vendor.

    Within those e-mails the payment status is different for the customer (paid) and vendor (unpaid) and it is unclear how this can happen.

    It seems, that the e-mail to the vendor is sent at an earlier stage or something like that, any help is appreciated.

    Thank you,
    Josef

    The page I need help with: [log in to see the link]

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  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    For more help on this, please open a support request with the developers of your vendor plugin. I’m asking as this forum is only focused on supporting the core aspects of the WooCommerce plugin itself (which doesn’t have any paid/unpaid statuses).

    Thanks!

Viewing 1 replies (of 1 total)
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