Payment Status : Not Updating

  • Resolved baurecom

    (@baurecom)


    2 years, 8 months ago

    Hello guys, im having a little issue with the Payment Status . after i captured an Authorized payment @6:31am via Woocommerce app and/or orders dashboard everythings looks normal status is changing from Authorized > Captured, but when i visited my Stripe Dashboard @6:57 its status were UNCAPTURED i have to Re-Capture it because its not reflecting. not like before when i capture the payment anywhere on my website it updates everywhere.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @baurecom

    Can you detail how you performed the capture in the order details page?

    In the order notes there will be a note indicting the payment was captured successfully or if there was an issue. Do you see those order notes?

    Kind regards

    Plugin Author Payment Plugins

    (@mrclayton)

    @baurecom

    After reviewing your site I can see that you are using two Stripe plugins which is not recommended. It’s very possible this issue is related to using two plug-ins and confusing then with one another.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Payment Status : Not Updating’ is closed to new replies.