Payment status not completed even payment received on Stripe.

  • Hello, I have successfully integrate this plugin live mode and on my live website and it’s working fine I am using SEPA.
    However, for one order the payment is received on STRIPE but payment_intent.succeeded webhook not received from stripe and payment is not completed.
    I hope you will resolve my problem because it’s sensitive problem and payment must be done if it received on stripe.
    Order notes is showing below
    https://ibb.co/wrSFNDy

    Thanks

    • This topic was modified 2 months, 1 week ago by shubham1129.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @shubham1129

    However, for one order the payment is received on STRIPE but payment_intent.succeeded webhook not received from stripe and payment is not completed.

    SEPA is an asynchronous payment method, meaning the payment won’t be completed immediately. It takes days for the payment_intent.succeeded webhook to be triggered by Stripe.

    You can verify that the webhook is working by going to stripe.com > developers > webhooks. This plugin’s webhook looks like /wp-json/wc-stripe/v1/webhook.

    Kind Regards

    Thread Starter shubham1129

    (@shubham1129)

    Hello @mrclayton, I understand this, but it already took many days. The payment I have received is around two weeks ago.
    And it’s working fine for maximum time but meanwhile for some order it will like I shared in above.

    • This reply was modified 2 months, 1 week ago by shubham1129.
    Plugin Author Payment Plugins

    (@mrclayton)

    Please re-read the previous reply carefully. You need to check the Stripe webhook logs to see if the webhook failed. If it did fail, then what does the log entry say?

Viewing 3 replies - 1 through 3 (of 3 total)
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