Payment status doesn’t go on pending, directly marked as completed

  • Resolved nicolasluoang

    (@nicolasluoang)


    7 years ago

    Hi!
    I’ve just installed LifterLMS and currently trying the manual checkout.
    When I checkout with my logged-in admin account, I’m redirected to the order page and the order status is Pending, that’s what I want. But When I try to checkout as a new user, I’m directly redirected to the course page and the order is automatically marked as completed.

    How to change that?
    I want everyone going through the manual checkout order to be pending so that I can checked if they paid me or not.
    You can try on my course page here https://wojuedingxingfu.com/幸福课堂

    Thanks
    Nicolas

    System Report

    Wordpress
    ——————————————-

    Home Url: https://wojuedingxingfu.com
    Site Url: https://wojuedingxingfu.com
    Version: 4.9.4
    Debug Mode: No
    Locale: zh_CN
    Multisite: No
    Page For Posts: 探险幸福 (#939)
    Page On Front: 幸福小店 (#894)
    Permalink Structure: /%postname%/
    Show On Front: page
    Wp Cron: No

    Settings
    ——————————————-

    Version: 3.16.14
    Db Version: 3.16.14
    Course Catalog: 幸福课堂 (#1242)
    Course Catalog Per Page: -1
    Course Catalog Sorting: date,DESC
    Membership Catalog: 会员分类 (#1244)
    Membership Catalog Per Page: -1
    Membership Catalog Sorting: date,DESC
    Site Membership: Not Set
    Student Dashboard: 我的会员 (#1246)
    Courses Endpoint: my-courses
    Edit Endpoint: edit-account
    Lost Password Endpoint: lost-password
    Vouchers Endpoint: redeem-voucher
    Autogenerate Username: yes
    Password Strength Meter: no
    Minimum Password Strength: weak
    Terms Required: no
    Terms Page: 法律信息 (#81)
    Checkout Names: optional
    Checkout Address: hidden
    Checkout Phone: optional
    Checkout Email Confirmation: no
    Open Registration: no
    Registration Names: required
    Registration Address: optional
    Registration Phone: hidden
    Registration Voucher: optional
    Registration Email Confirmation: no
    Account Names: optional
    Account Address: hidden
    Account Phone: optional
    Account Email Confirmation: no
    Checkout Page: LMS结帐 (#1248)
    Confirmation Endpoint: confirm-payment
    Force Ssl Checkout: yes
    Country: CN
    Currency: CNY
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Decimals: 2
    Trim Zero Decimals: yes
    Recurring Payments: yes
    Email From Address: [email protected]
    Email From Name: 我决定幸福
    Email Footer Text:
    Email Header Image: 930
    Cert Bg Width: 800
    Cert Bg Height: 616
    Cert Legacy Compat: no

    Gateways
    ——————————————-

    Manual: Enabled
    Manual Logging: no
    Manual Order: 0

    Server
    ——————————————-

    Mysql Version: 10.1.24
    Php Curl: Yes
    Php Default Timezone: UTC
    Php Fsockopen: Yes
    Php Max Input Vars: 10000
    Php Max Upload Size: 128 MB
    Php Memory Limit: 768M
    Php Post Max Size: 128M
    Php Soap: Yes
    Php Suhosin: No
    Php Time Limt: 300
    Php Version: 7.2.3
    Software: Apache
    Wp Memory Limit: 40M

    Theme
    ——————————————-

    Name: Minus
    Version: 1.300.11
    Themeuri: https://thrivethemes.com/
    Authoruri: https://thrivethemes.com/
    Template:
    Child Theme: No
    Llms Support: No

    Plugins
    ——————————————-

    A2 Fixed W3 Total Cache: 0.9.4.6.4.4
    A2 Optimized WP: 2.0.10.7.1
    All In One WP Security: 4.3.2
    Code Snippets: 2.10.1.1
    Disable REST API: 1.4.3
    EWWW Image Optimizer: 4.1.1
    Heartbeat Control: 1.2.3
    LifterLMS: 3.16.14
    Sucuri Security – Auditing, Malware Scanner and Hardening: 1.8.12
    Thrive Architect: 2.0.26
    Thrive Comments: 1.0.6
    Thrive Leads: 2.0.27
    Thrive Ovation: 2.0.10
    Thrive Ultimatum: 2.0.26
    Yoast SEO: 7.0.2

    Integrations
    ——————————————-

    BbPress: No
    BuddyPress: No

    Template Overrides
    ——————————————-

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • @nicolasluoang,

    Thanks for the information and your patience.

    You’ve likely seen me register a few users on your site to test this out on your site directly. After my first test I assumed that this may be a bug related to your site’s selected currency (CNY) so I ran a few local tests to see if I could find a reason why this would be happening with a specific currency but on all my local tests I see no issues at all with the this currency.

    I also tried structuring my access plans exactly as yours are and still no issues.

    I also see that using the 1-time pay option for your course works as expected.

    I’m wondering if there’s an issue here with one of the plugins installed on your site. Can you try disabling all other plugins (temporarily) and see if that “fixes” this issue?

    If we can find a conflict I can look into what’s causing the conflict directly.

    Thanks,

Viewing 1 replies (of 1 total)
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