payment showing as captured in WOO but showing failed in Paypal Gateway

  • Resolved caryngrant

    (@caryngrant)


    1 year, 8 months ago

    We are using WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway 4.5.1 on Woocommerce 7.4.0. We have PayPal Pro set to ‘capture’. We have had three orders in the last month where PayPal Pro is showing that payment was captured in Woo but our gateway is showing “Fraud Service Internal Error” with error 127.

    There is no indication on the order that the payment was not actually captured in Woo so we process that order as usual and send to our clients.

    https://imgur.com/EoLQ7oI – completed payment status on order.

    https://imgur.com/pJ5MKgb – showing gateway declined error.

    The page I need help with: [log in to see the link]

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  • This thread is for the retired PayPal Checkout plugin, which is no longer supported. For assistance with the PayPal Pro plugin that was originally sold on WooCommerce.com, you can create a ticket via this link.

    We do, however, highly suggest moving to PayPal Payments. I’ll set this to resolved, since it’s not related to this plugin.

    We look forward to hearing from you via the support link above! ??

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