Payment processing speed

Hello @dssunil,

Initially I got an error saying Hosted Fields payment is already in progress and then it continued to process my card payment.
Payment was sucessfully capture back-end but speed is still unworkable.

I’m not sure if I fully understand the problem here. Can you please elaborate more and share with us your system status report?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Look forward to hearing back from you.

The problem is – whenever I tried to do the payment it takes 1 min and 15 sec to complete the transaction, which is really annoying.

have tried to check the system status report but it’s not showing.

Screenshot by Lightshot (prnt.sc)

hi team any update on this ?

Hi,

Initially I got an error saying Hosted Fields payment is already in progress

Can you provide us a screenshot of the error? For screenshots, you may want to use https://snipboard.io, and then provide us with the screenshot link.

Regarding the system report, you can go to WooCommerce > status, then you can copy the report and paste it in your response, that will help to investigate further.

We have not found any errors and ‘Get system report’ button is not available in WooCommerce > status option so please tell us about copy the system report
https://snipboard.io/8KVvkF.jpg

Hi,

That is odd. You can select the text starting on WordPress environment and scroll down to the bottom.

Then you can provide the system status report (Which is all of that text), that will help to take a closer look at the site’s configuration, thanks.

hi igor,

please find the system status report and let me know whats needs to be done.

https://snipboard.io/8b5Vqy.jpg

Thanks

Hi @dssunil

Unfortunately there is no change to the speed and took approx 1min and 15secs.

Payment was sucessfully capture back-end but speed is still unworkable.

Going back to your inquiry here, can you please share what payment gateway was used for this order?

Initially I got an error saying Hosted Fields payment is already in progress and then it continued to process my card payment.

Can you please share with us a clear screenshot of the error message that you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Thanks for sharing the System Status Report, however, the image is blurred and almost unreadable. Can you please share the URL or the link to your site so that we could check this further?

Hi,

We have used Advanced Card Processing payment gateway of PayPal. also not seeing any errors on the payment checkout page and admin panel side.

https://snipboard.io/n3jiLO.jpg

https://snipboard.io/H2quLE.jpg

Website URL = https://sareehirestore.co.uk/

Thanks

Issue- its taking around 1 to 1.5 min while processing a order.

please check

Hi @dssunil

We have used Advanced Card Processing payment gateway of PayPal

Thanks for providing further information about your issue here.

I understand that using these two payment methods above, payment processing is slow on your site, correct?

Can you please try to enable Cash on Delivery and see if this resolves the issue?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Let us know how it goes!

it will work fine with cash on delivery as we are expecting a response from the API.

Hello @dssunil,

You can try the following:

• Update WooCommerce Database.
• Update the PayPal plugin.
• Your theme is running on old WooCommerce templates, please switch to Storefront temporarily or check this guide on how to fix outdated WooCommerce templates.
  

Let us know how it goes!

It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.