payment processing failed. please retry.

  • Resolved zubairmirza

    (@zubairmirza)


    7 years ago

    Hi,
    I am facing payment proceeding failed error whenever i completely setup WooCommerce Stripe Gateway plugin.I guess may be some other plugins conflict so i deactivate all plugin except WooCommerce and WooCommerce Stripe Gateway plugin but issue still there.
    I also added this filter in fuctions.php but issue still there
    add_filter( add_filter( ‘wc_stripe_send_stripe_receipt’, ‘__return_true’ );

    WooCommerce version 3.1.1
    WooCommerce Stripe Gateway version 4.0.7
    I found this error in WooCommerce > status > logs
    Error: stdClass Object
    (
    [token_id] =>
    [customer] =>
    [source] =>
    [source_object] =>
    )

    ====End Log====
    Please suggest me how can I fix this issue.
    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor royho

    (@royho)

    That filter you added is wrong. Remove that, turn all plugins off except WC and Stripe, change your theme to a WP default theme and after you have done all that, let me know and I will take a look at your site.

    hdinvest

    (@hdinvest)

    Dear support team,

    I’m facing the same issue. After some research, by using only WooCommerce and your plugin on a default theme it seems that the issue is related to multiple steps checkout.
    The data that has to be sent isn’t displayed visually due to JQuery.

    May you know a multiple steps checkout plugin that is compatible with yours or do you have a fix for this issue?

    Thank you,
    Kind regards

    Thread Starter zubairmirza

    (@zubairmirza)

    I got above issue due to theme. I activate default wordpress theme. Payment and order proceeding successfully. But i want to payment and order on lambda theme.
    Please let me know how can i fix above issue on lambda theme?

    Thank you

    Plugin Contributor royho

    (@royho)

    @zubairmirza – unfortunately we cannot help with that. You need to contact the author of the theme for support.

    intrepiware

    (@intrepiware)

    @royho – I too am having trouble using Stripe checkout with the lambda theme. I realize you can’t troubleshoot a third-party theme, so I won’t ask you to do that. Instead, I was wondering if you have general advice of how to troubleshoot a theme that doesn’t work with the plugin? For example, are there certain common points of failure, or input fields that need to be named a certain way? Any guidance you could offer would be helpful.

    intrepiware

    (@intrepiware)

    @royho – Disregard.

    @zubairmirza – I was able to figure it out; the form-checkout.php file needs to be updated. I did this by downloading a copy of /wp-content/themes/<theme>/woocommerce/checkout/form-checkout.php and /wp-content/plugins/woocommerce/templates/checkout/form-checkout.php. Then I used WinMerge to manually reconcile the differences.

Viewing 6 replies - 1 through 6 (of 6 total)
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