Payment processing… (but paid)

  • Resolved cjackson0614

    (@cjackson0614)


    2 years, 5 months ago

    I have processed a payment however though the funds where debited from the buyers account, the funds have not been received into the seller account.

    The payment was generated on 6/7 and was scheduled to be credited on 6/14.

    From the order screen:
    Payment via
    Credit card / debit card (pi_3L82uf2EBg8FYn4e01jHdaKT)

    Transaction Id Date / Time Type Amount Fees Net Order # Source Customer Email Country Risk level
    txn_3L82uf2EBg8FYn4e0WJ7RnF3 6/7/2022 13:57 Charge 116.06 ‘-3.67 112.39 4207 visa Caston Jackson [email protected] US Normal

    The page I need help with: [log in to see the link]

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  • Hello @cjackson0614 ,

    Thanks for reaching out.

    If I understand correctly, you’ve collected payments on an order using WooCommerce Payments. The customer was charged but you didn’t get the deposit to your connected bank account, right?

    Please check the status of the transaction from Payments > Transactions page and also look for any pending deposits in Payments > Deposits

    It would be best if you can create a ticket and we can look into your WooCommerce Payments account from there.

Viewing 1 replies (of 1 total)
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