Payment problems

  • Resolved lineadiconfine

    (@lineadiconfine)


    4 years, 1 month ago

    Hello,

    since the beginning of January on the e-commerce of one of my customers, payments by credit card have not been successful. On site it is made with Woocommerce and PayPal Checkout. I don’t understand why. Some Consumers after a passage with the bank manage to pay. Other orders are lost.

    Could you suggest a solution or a useful suggestion. Thanks.

    On this customer’s site I use:
    WordPress version 5.6
    Woocommerce version 4.9.0
    WooCommerce PayPal Checkout Gateway version 2.1.1

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there!

    Getting some more information should help us out here. First, can you send us a screenshot of the order notes section of an affected order? I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Would you mind enabling the logging for PayPal Checkout for us? Head to WooCommerce > Settings > Payments > PayPal Checkout, and enable Logging (if it is not already enabled)

    Next, please try to make a test order to generate logs.

    After that, please check WooCommerce > Status > Logs, select the new PayPal logs (that start with wc_gateway_ppec-) from the dropdown at the top right, and click “View”. Then copy the log into your response here so we can see if there are any errors that might help us in troubleshooting the issue. Before pasting, please remove all sensitive/ personal information.

    Image Link: https://d.pr/i/HMigVL

    Looking forward to hearing from you!

    Hello,

    I’m experiencing almost the same issue. Buyers just get to me saying that their order is in “Pending” on their PayPall side, but I don’t see that order or nothing. BUT, some orders goes well and some don’t. I’m from Croatia and when I make an order all is done well, but when buyers which most of them are from USA or Canada try to buy, that weird situation happens.

    I don’t know which data should I remove and which to leave. Is there a way to send you via email the log file?

    When I try to search for errors, somewhere is present this:

    [TIMESTAMP] => 2021-01-29T08:21:39Z
    [CORRELATIONID] => 1cc02b74a71dc
    [ACK] => Failure
    [VERSION] => 120.0
    [BUILD] => 55262021
    [L_ERRORCODE0] => 10525
    [L_SHORTMESSAGE0] => Invalid Data
    [L_LONGMESSAGE0] => This transaction cannot be processed. The amount to be charged is zero.
    [L_SEVERITYCODE0] => Error

    and also this one:

    01-29-2021 @ 09:05:22 – WC_Gateway_PPEC_Client::_request: returns error: Array
    (
    [ACK] => Failure
    [L_ERRORCODE0] => 3
    [L_SHORTMESSAGE0] => Error in WC_Gateway_PPEC_Client::_request
    [L_LONGMESSAGE0] => An error occurred while trying to connect to PayPal: cURL error 28: Connection timed out after 10001 milliseconds
    [L_SEVERITYCODE0] => Error

    To be clear, I don’t sell any $0 products. Prices are all in USD and from 15 do 90 usd.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again, @microjingles,

    Sorry for the delay. Are you still seeing this issue? If you are, can you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 4 replies - 1 through 4 (of 4 total)
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