Payment pending problem.

  • Resolved rockingh

    (@rockingh)


    3 years, 6 months ago

    Hi Alan, Thanks for fixing last person registering problem.
    But when someone books and then can’t or won’t pay at the time everything is logged correctly but the booking in registrations is pending which is great. We can then chase up payment or pay on the boat.
    But we have just had a customer book places, couldn’t work paypal and although the boat is now full because the previous booking is pending a new booking will go through as well.
    This is embarrassing as we then have to cancel somebody.
    Would it be possible so that even pending bookings remove places from the booking page.
    Many thanks Chris

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Alan Fuller

    (@alanfuller)

    I need to think through the implications. Will that need to be a new option.
    Is there any scenario when a ‘pending’ should not count towards a booking?

    Thread Starter rockingh

    (@rockingh)

    Thats fine if pending does increment the places booked and I can’t think of any scenario where it would be useful as it is.
    And I’m pretty sure no-one will need an option to turn it off or on.
    Much appreciated if you can change it.
    Thanks

    Thread Starter rockingh

    (@rockingh)

    Hi Alan, I was excited when I saw there was a QEM update hoping our problem was sorted.
    I tried it and unless we have missed something it doesn’t seem to be?
    It is important for us as a lot of our bookers are elderly and don’t understand paypal or lost password etc.
    And it is embarrassing to have to cancel people after they have supposedly booked!
    Thanks

    Plugin Author Alan Fuller

    (@alanfuller)

    Can I ask what you have the existing setting
    Hide registration details for pending payments

    set to ( In Payments>Abandoned cart processing?

    As this excludes pending from any counts

    https://ibb.co/cbWsR8K

    So if ticked will mean that ‘overbooking’ can occur.

    In the short term, if you have that ticked, then untick it, and pendings will count towards limits ( and be shown on the front end )

    I’m still trying to understand if there is another requirement to change here

    Thread Starter rockingh

    (@rockingh)

    Hi Alan
    Many, many thanks, that seems to sort it for us as we can see its pending and can then chase for the money.
    And more people can’t book on top of them.
    It would be great to know they haven’t paid without looking at registrations but I think thats asking toooo much ??
    Thanks again.

    Plugin Author Alan Fuller

    (@alanfuller)

    It would be great to know they haven’t paid without looking at registrations

    How would that works – what mechanism would you want to let you know they haven’t completed their payments?

    Thread Starter rockingh

    (@rockingh)

    Thanks Alan
    Perhaps another email to say not paid, or perhaps included in the normal booking email we are sent?
    It would be nice but not imperative!
    Chris

    Plugin Author Alan Fuller

    (@alanfuller)

    There already is something, it a bit the other way around, called abandoned cart processing.

    When someone starts the payment, the status goes to pending. If they don’t complete the payment for some reason, after about 2 hours they get an email telling them their booking has gone ( or what ever you want ) AND the pending payment is deleted.

    The concept is the same as you want, except it put the onus on the customer to contact you rather than you chase the customer.

    But you can word the email anyway you like, just as you might do when chasing

    e.g.

    Sorry that for some reason your payment did not complete so your booking can no longer be held. Please call us at xxxxx or email us at yyyyy if you need help and want to confirm your booking.

    • This reply was modified 3 years, 4 months ago by Alan Fuller.
    Thread Starter rockingh

    (@rockingh)

    That won’t quite work as our elderly people perhaps can’t / won’t pay that way with the 2 hours and the booking is lost!
    We are very pleased with it going pending and counting but would like some indication to us that its not been paid, then we can contact them.
    Maybe an abandoned cart email to us which would save us having to check each booking to see if its left pending.
    Many thanks for your time. Chris

    Plugin Author Alan Fuller

    (@alanfuller)

    Of course I could build that custom reporting for you, but would need to charge for my time or put it in the premium version. If you are interested in sponsoring such development, please contact me via my website.

    I’ll mark this particular forum thread resolved as the initial issue is closed, and we are not allowed to support the premium version on the free forum here.

    Thread Starter rockingh

    (@rockingh)

    Thanks Alan, we’ll consider it!

Viewing 11 replies - 1 through 11 (of 11 total)
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