Payment pending for 2 days

  • Hello,

    I want to buy GP Premium yearly but my account only supports cards therefore I contacted generatepress to make payment using paypal.

    they answered this can be done by sending paypal balance to email [email protected] and I have made the payment but I have not received a response from them for 2 days.

    I have followed up to their email but there has been no response at all.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alvind

    (@alvindcaesar)

    Hi there,

    I’ve notified our account team, and they should reach out to you soon. Apologies for the delay!

    Thread Starter ucokdalas

    (@ucokdalas)

    still no response, how long should I wait?

    Hi there,

    I’m so sorry for the delay on this. I was out of the office as we were moving – this should have been taken care of by someone else while I was out.

    I have added your payment to your account.

    Again, I’m really sorry for the delay here.

    Let me know if I can help with anything else ??

    Thread Starter ucokdalas

    (@ucokdalas)

    yes payment is complete but license key does not appear

    Hi there,

    I just saw your other email in our other support and it looks like we were able to get this fixed for you ??

    Please let me know if we can help with anything else ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.