Payment passed, seats were not booked

  • Good day! Repeatedly it turned out that when buying tickets for a concert, payment was made, but tickets came to the client by mail without seats and places in the seating scheme were not booked, respectively.

    Because of what could this be? This does not happen often, but for about 10 times, we have encountered this problem.

    Can you tell me what the problem might be? We are currently selling for 6 concerts and are constantly tracking such orders, this is a huge problem.

    We are using woocommerce, firebase.

    The mail that was specified in the account is blocked. If you need any further confirmation that I am a premium user, please request it. Throughout the entire time, from the moment of purchase, I tried to contact you, but I could not do this
    10 times I tried to open an application here https://tickera.freshdesk.com/support/tickets/new, nothing happened. Why is this happening?

Viewing 8 replies - 1 through 8 (of 8 total)

  • Please try to send us email at [email protected].
    Thank you for your patience and understanding.

    Thread Starter mihlo91

    (@mihlo91)

    Wrote to this mail 5 days ago. I have a lot of questions. I would like to have clearer feedback, as I have bought a lifetime version of the product.

    Thread Starter mihlo91

    (@mihlo91)

    After 6 days, I received such a notification in the mail. How can I contact you in general?

    This is the mail system at host gvjk-gmmv.accessdomain.com.

    I’m sorry to have to inform you that your message could not
    be delivered to one or more recipients. It’s attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The mail system

    <[email protected]>: lost connection with
    mxb.freshdesk.com[35.173.141.160] while performing the HELO handshake

    Plugin Support Igor S.

    (@arsenique)

    Hi there and sorry for the inconvenience.

    Can you please send us that same email to [email protected]?

    Thanks.

    Thread Starter mihlo91

    (@mihlo91)

    Good day! I sent an email to [email protected]
    In fact, I have more questions. I would like to be able to open cases in support. But for some reason, I do not have such an opportunity.

    Plugin Author Tickera

    (@tickera)

    Hi there and sorry for the delay in response.

    Since you are premium user, can you please submit new support ticket here https://tickera.freshdesk.com/a/tickets/new
    We would be happy to help.

    Thread Starter mihlo91

    (@mihlo91)

    Good day! The fact is that from this link https://tickera.freshdesk.com/a/tickets/new it redirects me to this one https://tickera.freshdesk.com/support/home.

    And as I wrote in one of my first messages, for some reason, I cannot open a new ticket. On save, the page just refreshes and nothing happens

    Hi there and sorry for the delay in response.

    Can you pleasee tell us the issue with description is solved?

Viewing 8 replies - 1 through 8 (of 8 total)
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