Payment options not showing up on custom page

  • Resolved computerkid1

    (@computerkid1)


    1 year, 8 months ago

    Hi guys. I’ve setup a custom landing page, custom shop archive, custom cart page, and custom checkout page for a specific client. The users are shown these pages if they add a category that matches. So far everything works perfect, except the chekout page. Square doesn’t show the credit card input fields.

    Square does show the input fields on the cart page selected in Woocommerce settings, but I need to have 2 custom cart pages. One for regular users, and one for this specific client. How can I make the input fields show up on my custom cart page?

    Thanks for any suggestions

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @computerkid1 ??

    Thank you for contacting Woo support!

    First, apologies for the delay. We have seen a recent influx of tickets and are currently working through a backlog.

    Payment options not showing up on custom page

    I went ahead with visiting the page at https://apparelup.us/checkout-eoh/, and it displays no checkout fields whatsoever. Linked here is a screenshot, for reference.

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.

    We await your response to better assist you.

    Thread Starter computerkid1

    (@computerkid1)

    Hi, never got a notification about a response so apologies for the delay. The billing details/ payment won’t show unless there is an item in the cart. Can you please add an item from the shop here:
    https://apparelup.us/shop/
    and then visit this page:
    https://apparelup.us/checkout-eoh/

    You’ll find that everything will populate, and that the credit card. Here is a screenshot:
    https://i.imgur.com/oX7f1tx.png

    Any help will be appreciated!

    Saif

    (@babylon1999)

    Hello @computerkid1,

    Thank you for the clarification!

    Your site is behind a login page so I wasn’t able to replicate this, but from what I’ve checked there seems to be more than one checkout page, correct?

    If so, this might be the root cause of the problem. Could you please attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

    Look forward to hearing back from you.

Viewing 3 replies - 1 through 3 (of 3 total)
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