• Resolved vinodnaik1989

    (@vinodnaik1989)


    We have re-authenticated the stripe payment after that we are seeing below error

    2024-10-04T15:52:02+00:00 Debug

    ====Stripe Version: 8.7.0====

    ====Stripe Plugin API Version: 2024-06-20====

    ====Start Log====

    Error: The information for creating and confirming the intent is missing the following data: payment_method.

    ====End Log====

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @vinodnaik1989,

    Thank you for reaching out.

    I understand you’re facing an error message after updating Stripe Payment Gateway to the latest version. This is quite unusual. However, I’ll be happy to help.

    Just tried updating my Stripe Payment Gateway, and I’m unable to replicate the issue. In this case, it is possible this issue is due to a conflict with one of your plugins and/or theme.

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce and Stripe Payment Gateway
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict.?You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps!

    Thread Starter vinodnaik1989

    (@vinodnaik1989)

    Hi,

    I have tested with minimal plugins, still same issue “missing payment_method.”

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @vinodnaik1989,

    Thank you for the update.

    To further assist you and understand your site setup, could you please share with us the necessary information below to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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