Payment status not updated

  • Alessio

    (@alexmes)


    1 year ago

    Hi, I’ve been using your plugin without issues for a while.
    Today, for the first time, WooCommerce didn’t update the payment status after QuickPay captured it. So, the order status still shows “Pending Payment.”
    I have the latest WooCommerce version and just activated the HPOS.
    Can you help me?

    • This topic was modified 1 year ago by Alessio.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author PerfectSolution

    (@perfectsolution)

    Hi,

    Is this a MobilePay payment? QuickPay have had issues with MobilePay most of the day. It should be stabilised now, but callbacks are still queued and delayed.

    https://status.quickpay.net/clp2mhqqk34807beoehln0xa3q

    Thread Starter Alessio

    (@alexmes)

    Thanks for your quick response.

    It was a QuickPay/Clearhaus payment.

    Plugin Author PerfectSolution

    (@perfectsolution)

    MobilePay payments are processed via QuickPay/Clearhaus.

    Thread Starter Alessio

    (@alexmes)

    I don’t use MobilePay

    Plugin Author PerfectSolution

    (@perfectsolution)

    Its difficult to say anything qualified without any error messages. Please consult QuickPay who can help looking into the callbacks and see if they have been delivered properly.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Payment status not updated’ is closed to new replies.