Payment Method Name not Changing on Emails

  • Resolved ricardo.araujo330

    (@ricardoaraujo330)


    8 months ago

    Hi!
    I’ve customized the payment method name and description. Payment method name changed from “Credit / Debit Card” to “Cart?o Bancário”. The change worked on checkout form, but on confirmation emails, i’m still getting the “Credit / Debit Card” on the payment method description.

    Can you assist please?
    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello ricardo.araujo330

    Thank you for contacting Woo support.

    This configuration is intended to only work for the Checkout page

    Could you share a screenshot of the email you received?
    Also, tell me what is the default language of your WordPress settings?

    Is your intention to translate the email’s English text to Portuguese (BR)?

    Looking forward to your response. ??

    Best regards.

    Thread Starter ricardo.araujo330

    (@ricardoaraujo330)

    Hi Zubair,

    Thank you so much for your prompt response!
    I understand it specifies “during checkout” but i thought it would reflect on emails too, since it will be the actual name of the payment method that the email should mirror.

    Please find the image bellow:

    My intention is to translate to pt_PT
    Thank you

    Hey, @ricardoaraujo330!

    Thanks for the screenshot!

    I was able to replicate this with not only Portuguese but other languages too. But it is a WooCommerce issue, not the Stripe plugin specifically.

    I have reported it here. You can follow it if you want to get updates on it ??

    Thanks for bringing this to our attention ??

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Thread Starter ricardo.araujo330

    (@ricardoaraujo330)

    Hi @carolm29 !
    Thank you so much for testing, i’m super happy to help.
    Hope WooCommerce can fix it in a future update ??

    Best regards,
    Ricardo

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Payment Method Name not Changing on Emails’ is closed to new replies.