Payment made but not updated in Woocommerce

Hi,

What’s going on?

I need more information in order to try and answer that question.

• What payment method was this for?
• A charge.succeeded webhook event would not be sent for a payment that’s awaiting capture. Can you please clarify?
• What do the order notes say on the order details page?

Kind Regards,

It was credit card.

Upon checking further customer did 2 payments because first one didn’t work properly (page just reloaded) but authroization was made in Stripe dashboard.

For this first payment the error returned in stripe dashboard was: “

“message”: “You cannot provide a new payment method to a PaymentIntent when it has a status of requires_capture. You should either capture the remaining funds, or cancel this PaymentIntent and try again with a new PaymentIntent.”
“type”: “invalid_request_error””

Customer sent us an email and that’s where we saw the 2 payments but not reflecting in Woocommerce. I checked the meta fields of the order and the first payment ID was showing, but it was not visible in the order notes or on top of the page.

I ended up refunded the first payment which was then reflecting in Woocommerce order, and capture the second one manually.

Also you can see: “An uncaptured payment for….” triggered a charge.suceed event

https://gyazo.com/9f6cbe7058eae0cfb0e6f2866a8a0ff2

Hi @thibotus01

Also you can see: “An uncaptured payment for….” triggered a?charge.suceed?event

Stripe doesn’t trigger the charge.succeeded webhook until the payment succeeds.

https://docs.stripe.com/api/events/types#event_types-charge.succeeded

I’d recommend checking your WooCommerce > Status > Logs page and seeing if there is a fatal-errors log file.

Kind Regars

Not seeing anything in logs. I believe this was a one time off bug. I’ll monitor. Thank you for your quick replies.