Payment link missing from Details for order email.

Hello mborin,

Thank you for contacting Woo support.

To help you resolve this issue, I need a bit more information.

Are the payment method visible on the Checkout page?
Please share the site URL so I can check it from my end.

Could you share a screenshot of WooCommerce → Settings → Payments?
I want to check what payment methods are active.

I also need to review the email that is sent to the customers.
That will help me check for any issues in the email delivered.

Looking forward to your response. ??

Best regards.

Yes the payment works fine on Checkout page (wataboard.com)

Please see my attachments https://wataboard.com/wp-content/uploads/2024/08/Details-for-order-email.png and https://wataboard.com/wp-content/uploads/2024/08/WooCommerce-settings-payments.png

Hey, @mborin!

To confirm, the issue happens when you create the order on the backend, correct?

Have you select the option to send order details to the customer?

When I selected this option, here’s the email the customer got:

As you can see the email template is a bit different then the one you shared and it has a link.

Have you edited the email templates?

Can you please share a screenshot like the one I shared above of the order details so we can see how you are setting this up? Please blur any sensitive information before sharing it.

Are you using any plugins that can affect this?

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

Looking forward to your reply.

Have a wonderful day!

Yes the issue is with manual orders.

Yes, I select the option to send order details to the customer just like in your screenshot. Mine looks exactly the same as yours. https://wataboard.com/wp-content/uploads/2024/08/order-details.png

No template mods where done.

I do not know if any of the plugins are causing this but I have not installed anything new for about a year. Maybe an update to one of the plugins could be causing this.

Please see my site status report below.

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Templates<br><br>Overrides: – Product Bundles<br><br>Database Version: 8.0.1<br>Loopback Test: ?<br>Template Overrides: – WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-02 13:45:53 -05:00<br>Options: ?<br>Notes: 3<br>Onboarding: completed Social Login<br><br>Facebook: Disabled<br>Twitter: Disabled<br>Google: ? Available<br>Amazon: Disabled<br>Linkedin: Disabled<br>Paypal: Disabled<br>Disqus: Disabled<br>Vkontakte: Disabled Action Scheduler<br><br>Complete: 37,908<br>Oldest: 2024-07-01 10:39:53 -0500<br>Newest: 2024-08-01 10:19:09 -0500<br><br>Failed: 295,763<br>Oldest: 2022-09-03 00:18:52 -0500<br>Newest: 2024-08-01 10:18:50 -0500<br><br>Pending: 17<br>Oldest: 2024-08-01 10:21:09 -0500<br>Newest: 2024-08-17 19:50:51 -0500 Smart Coupons related settings<br><br>?* Number of coupons to show: 5<br>?* Number of characters in auto-generated coupon code:<br>?* Valid order status for auto-generating coupon: Processing | Completed | Backorder<br>?* Include tax in the amount of the generated gift card: ? No<br>?* Deduct credit/gift before doing tax calculations: ? No<br>?* Gift Card discount is inclusive of tax: ? No<br>?* Automatic deletion: ? No<br>?* Coupon emails: ? Yes<br>?* Printing coupons: ? No<br>?* Sell gift cards at less price?: ? No<br>?* Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: ? Yes<br>?* Renewal orders should not generate coupons even when they include a product that issues coupons: ? No<br>?* Allow sending of coupons to others: ? No<br>?* Allow schedule sending of coupons?: ? No<br>?* Combine emails: ? No<br>?* Auto generated coupon email: ? Yes<br>?* Combined auto generated coupons email: ? No<br>?* Acknowledgement email: ? Yes<br>?* Enable taxes: ? Yes<br>?* Prices entered with tax: ? No<br>?* Display prices in the shop: ? Excl<br>?* Display prices during cart and checkout: ? Excl<br>?* Rounding: ? No<br>?* Display tax totals: Single<br>?* Enable the use of coupon codes: ? Yes<br>?* Calculate coupon discounts sequentially: ? No<br>?* Account endpoints > Coupons: wc-smart-coupons<br>?* Block-enabled Cart: ? No<br>?* Block-enabled Checkout: ? No<br>?* WooCommerce Account Connected: ? No Status report information<br><br>Generated at: 2024-08-01 10:19:40 -05:00<br>

Hey, @mborin!

Thanks for the information!

Since you have quite a lot of plugins active and some of them add new options to the Order Actions, it is probable one of them is affecting the email template.

Can you please run a conflict test to see if something external is interfering with this?

To test, you’ll first want to change the theme on your site to Storefront, then you’ll want to deactivate all plugins except for WooCommerce and run a test order to see if the issue persists. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Have a wonderful day!