• Resolved derkaoui1

    (@derkaoui1)


    Hello. I have downloaded your plugin and currently using it for the 14 day trial period to see if it is working correctly with my website. I have Dokan multi vendor installed and so far, the plugin is working up until the point where a user makes a purchase using stripe card payment. The websites base currency is in GBP. And when a user from France tries to purchase a product priced in EUR’s the transaction still occurs in GBP. Logging into the sellers Stripe dashboard, I can see that funds received were in GBP not EUR. Also, the confirmation email the buyer receives is in GBP when it should be EUR.. Could someone please help me with this… I would like the transaction to occur in the currency that the seller / vendor has selected as his default currency..

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi dear,

    work in progress…

    We’re checking this and will feedabck today.

    Kind regards,
    GaJeLabs

    We started implementing this functionality…that’s not available so far for stripe.
    Already available for other payment gateways.
    We plan to finish this wihin one week.

    Thanks a lot for your support

    Kind regards,
    GaJeLabs

    Thread Starter derkaoui1

    (@derkaoui1)

    Thank you for your swift response. Once it is finished, will buyers be able to make Stripe card purchases in the vendors selected default currency?

    Also, just a few more bugs I have discovered while using your plugin with Dokan Multi vendor:

    1. Under Dokan shipping, when a vendor sets a shipping cost, that shipping cost is being calculated in the websites original currency and not the users selected default currency. For example, I have set the default currency as EUR and my products are priced in Euros. I have set a value of 5 for shipping costs which should represent 5 euros. However, the system reads this as 5 GBP and presents the shipping cost as 5.88 EUR..

    2. When a user based in France selects cash as their payment option for an item priced in Euros by the vendor, the confirmation screen and email shows the prices in GBP..

    3. Your link https://simulate.fcf-gajelabs.com/ is very useful but I am unable to test the checkout process with it.. can you recommend a proxy or vpn? The ones I have tried do not seem to work..

    Can you please assist me in setting this up correctly for cash payments, and fixing the shipping fee while I wait for Stripe compatibility.

    Dear @derkaoui1,

    thanks for reaching out ??

    >>>Thank you for your swift response. Once it is finished, will buyers be able to make Stripe card purchases in the vendors selected default currency?<<<
    Yes. Even more. Whenever currency the buyer gets (depending on the plugins settings setup) he will be able to buy with this currency using Stripe.

    >>>1. Under Dokan shipping, when a vendor sets a shipping cost, that shipping cost is being calculated in the websites original currency and not the users selected default currency. For example, I have set the default currency as EUR and my products are priced in Euros. I have set a value of 5 for shipping costs which should represent 5 euros. However, the system reads this as 5 GBP and presents the shipping cost as 5.88 EUR..<<<
    Got it. Please create a separate ticket for this, for better tracking.

    >>>2. When a user based in France selects cash as their payment option for an item priced in Euros by the vendor, the confirmation screen and email shows the prices in GBP..<<<
    Same root cause as the issue here. Please create a separated ticket. Thanks

    >>>3. Your link https://simulate.fcf-gajelabs.com/ is very useful but I am unable to test the checkout process with it.. can you recommend a proxy or vpn? The ones I have tried do not seem to work..<<<
    The checkout process is there. This platform simulate the usage of your website from another country. Meaning everything included. Please send me a screenshot showing your problem. For this also please create another ticket to properly separate the topics

    Thank you for support ??

    Kind regards,
    Gaetan

    Hello dear,

    >>>We started implementing this functionality…that’s not available so far for stripe.
    >>>Already available for other payment gateways.
    >>>We plan to finish this wihin one week.
    This has now been implemented for stripe too, and is available from the version 4.6.4

    Until we put this hier on www.remarpro.com get the trial version of this plugin from there
    https://gajelabs.com/14-day-free-trial/

    Sorry that he took longer. We have a huge number of any kind of request and a fast growing interest on our plugin.

    Kind regards from Germany,
    GaJeLabs

Viewing 5 replies - 1 through 5 (of 5 total)
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