Payment Gateway shown twice on order received page and order emails

  • Resolved euclediz

    (@euclediz)


    3 years, 8 months ago

    Greetings!

    After enabling your plugin -that works great in all other aspects-, we noticed that the payment gateway is being shown twice on the order received page client sees on successful orders and on client/admin emails. preview here: https://imgur.com/a/5HQcFZC . Basically it shows normal gateway payment table row, plus a second row with the same content, titled Payment Method: , plus the value set in the Fee title field in plugin options for the gateway.

    Fees are correct, but by showing them twice it can be confusing for the client. Is there a way to remove this 2nd almost duplicate line from order details?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @euclediz,

    Are you talking about the price added along with the Payment Gateway title [ https://prnt.sc/1d33v8m ]? I think this fee is not coming from our plugin.

    Can you deactivate our plugin and check whether the fees are getting applied or not? If yes, can you show me setup you have done through the screenshots?

    Thread Starter euclediz

    (@euclediz)

    Hi @ashokrane ,

    Yes, it is coming from your plugin.

    You can see here https://prnt.sc/1d5esyu the two checkout screenshots, the one above with your plugin enabled and the one below with the plugin disabled. As I mentioned, with your plugin on, it adds the other line that includes the cost. So my question was if there was a way to show only the new line added by the plugin and hide the typical one.

    I got your point, @euclediz. Yes, you are correct. That first row is coming from our plugin. I thought you were talking about the cost only showing in the second line.

    Regarding your requirement, I’m afraid it’s not possible to remove the 2nd row when our plugin is enabled.

    I’ll be suggesting this requirement to our team so that they can include it in future plugin releases.

    Thread Starter euclediz

    (@euclediz)

    Cheers Vishal,

    I figured as much but thought it was worth a shot asking!

    We will change our gateway payment titles so that there is less confusion on checkout, with the way we had set them before.

Viewing 4 replies - 1 through 4 (of 4 total)
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