Payment Gateway response is more than 1 minute

Hello @dssunil

I have taken a look at your current site and am not seeing our payment method (/plugin) active on the site at the moment. We would be interested to take a look at the site with our plugin and see what happens, but you might want to do this on a staging site instead, so you don’t affect your live site.

You can reach out to us privately via these instructions, so you can share details that show the issue and indicate the issue is caused by our plugin (please add the URL of this thread in the ticket as well). The website did seem a bit slow, so I want to check where the delay is being caused first.

Kind regards,
Joost

Hi Joost,

it’s already there. if you can check the below screenshot. https://snipboard.io/wSvGmz.jpg

Below is the staging link only where you can check this issue.

Staging URL :?https://sareehirestore.24livehost.com

Thanks

sunil

Hello @dssunil

Sorry about that, I now did a same test and for me, it even took 3 and a half minutes for the payment to be verified and confirmed. This is definitely not normal, and I’m sorry to say that I expect the hosting server to be the cause of this delay…

However, I think it would be good to test one thing: try to test the same purchase, but with all other plugins turned off (except WooCommerce and PayPal Payments) and replace your current theme with the Storefront theme. This way, we can be sure that no other plugins are causing the issue. If the issue persists, I think you need to get in touch with your hosting partner or find another solution.

Just for letting you know: when I tested a card payment on my environment, it took 39ms in total. Have you also tried other payment options, just to see if they get the same huge delay? You might also want to try the PayPal payment method for this.

Please let me know if you have any more questions.

Kind regards,
Joost

let me try this and will get back to you in case of any concern

hi joost,

we have tried almost everything like disabling all plugins except woo commerce and PayPal one and getting the same delayed response. what to do next ?

Thanks

Sunil

Hello @dssunil

The only option I can think of is to contact your hosting provider and ask them if they can take a look at this. If no plugin combination is causing this, the only bottleneck left seems to be the server hosting speed / response time.

Sorry that there is nothing actionable from our end I can suggest.

Kind regards,
Joost

Hello,

Since we have not heard back from you for some time now, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue, or if there is anything we can do to help.

Kind regards,
Joost