Payment Gateway page not opening after Checkout

  • Resolved cruciblecoin

    (@cruciblecoin)


    10 months, 1 week ago

    Hi,

    I am using Tsubaki theme with woocommerce plugin for a ecommerce website. The issue I am facing is that whenever me or someone else checks out for any product after entering his address, selecting the payment gateway and entering all necessary details, the customer isn’t redirected to the Payment gateway page where one can pay but instaed he is shown a page with the following information.

    “Checkout

    • Order number: 331
    • Date: May 24, 2024
    • Total: ?4,500.00
    • Payment method: PhonePe Payment Solutions

    Thank you, please wait while we confirm your orders.”

    Please help me so that one can open the Payment Gateway page after checkout. Also, I have tried using different themes from woocommerce and still the result is same.

    My Payment gateway is PhonePe.

    Thank you.

    Edit : Switching to classic checkout from block checkout page doesn’t work too.

    • This topic was modified 10 months, 1 week ago by cruciblecoin.

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  • Thread Starter cruciblecoin

    (@cruciblecoin)

    I solved the problem by de-activating all the plugins even directly from WordPress except WooCommerce and my Payment gateway plugin and my Payment gateway page started opening. I then activated the plugins one by one to find that “Page Optimise” was the culprit. I ticked off “Concatenate scripts” for Javascript and now everthing works will all my previous plugins. I am so happy and relieved right now. Thank you community.

    Hey, @cruciblecoin!

    I’m glad you were able to solve the issue!

    Thank you for sharing the solution here and contributing to the WooCommerce Community. This might help other users in the future.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

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