Payment gateway issue

Hi @wini0703

Can you please let us know what is the issue that is happening about the payment gateway?

I tried to checkout and was offered Credit/Debit Card Secure Payment option.

Please also share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Link to image: https://snipboard.io/wMS7rJ.jpg

Hi Margaret,

Our payment method was offering: Atome & Stripe payment.
Image Link: https://snipboard.io/0qOFZU.jpg

System report:

### WordPress Environment ###

WordPress address (URL): https://astalift.com.sg
Site address (URL): https://astalift.com.sg
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.7.36-log
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wpjq_
Total Database Size: 229.44MB
Database Data Size: 209.43MB
Database Index Size: 20.01MB
wpjq_woocommerce_sessions: Data: 2.84MB + Index: 0.10MB + Engine MyISAM
wpjq_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_woocommerce_order_items: Data: 0.45MB + Index: 0.19MB + Engine MyISAM
wpjq_woocommerce_order_itemmeta: Data: 6.05MB + Index: 1.88MB + Engine MyISAM
wpjq_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpjq_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpjq_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_actionscheduler_actions: Data: 0.84MB + Index: 0.45MB + Engine MyISAM
wpjq_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_actionscheduler_logs: Data: 0.58MB + Index: 0.50MB + Engine MyISAM
wpjq_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjq_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_aiowps_failed_logins: Data: 0.24MB + Index: 0.08MB + Engine MyISAM
wpjq_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_aiowps_login_activity: Data: 0.23MB + Index: 0.06MB + Engine MyISAM
wpjq_aiowps_login_lockdown: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wpjq_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_apmm_custom_theme: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_apmm_menugrouplists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_album_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_file_paths: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_image: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_image_comment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_image_rate: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_image_tag: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_shortcode: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_bwg_theme: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpjq_check_email_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_commentmeta: Data: 0.13MB + Index: 0.13MB + Engine MyISAM
wpjq_comments: Data: 1.95MB + Index: 0.73MB + Engine MyISAM
wpjq_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_frmt_form_entry: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpjq_frmt_form_entry_meta: Data: 0.32MB + Index: 0.17MB + Engine MyISAM
wpjq_frmt_form_views: Data: 0.20MB + Index: 0.30MB + Engine MyISAM
wpjq_hurrytimer_evergreen: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_hustle_entries: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_hustle_entries_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_hustle_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_hustle_modules_meta: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wpjq_hustle_tracking: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_imagify_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_imagify_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_mailchimp_carts: Data: 0.38MB + Index: 0.02MB + Engine MyISAM
wpjq_mailchimp_jobs: Data: 6.37MB + Index: 0.19MB + Engine MyISAM
wpjq_nextend2_image_storage: Data: 0.11MB + Index: 0.02MB + Engine MyISAM
wpjq_nextend2_section_storage: Data: 0.51MB + Index: 0.01MB + Engine MyISAM
wpjq_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_nextend2_smartslider3_sliders: Data: 0.20MB + Index: 0.00MB + Engine MyISAM
wpjq_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_nextend2_smartslider3_slides: Data: 0.66MB + Index: 0.03MB + Engine MyISAM
wpjq_options: Data: 19.60MB + Index: 0.54MB + Engine MyISAM
wpjq_origincode_videogallery_galleries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjq_origincode_videoorigincode_gallery_videos: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjq_postmeta: Data: 32.89MB + Index: 6.00MB + Engine MyISAM
wpjq_posts: Data: 13.76MB + Index: 0.60MB + Engine MyISAM
wpjq_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_rank_math_404_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_rank_math_internal_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_rank_math_sc_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_sbi_instagram_feeds_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpjq_sbi_instagram_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_sbi_instagram_posts: Data: 0.30MB + Index: 0.00MB + Engine MyISAM
wpjq_shortpixel_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_shortpixel_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjq_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpjq_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_term_relationships: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wpjq_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_totalsoft_galleryv_dbt: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjq_totalsoft_galleryv_id: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjq_totalsoft_galleryv_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjq_totalsoft_galleryv_videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjq_totalsoft_new_plugin: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjq_usermeta: Data: 5.65MB + Index: 3.11MB + Engine MyISAM
wpjq_users: Data: 0.48MB + Index: 0.46MB + Engine MyISAM
wpjq_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_vtprd_transient_cart_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpjq_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpjq_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wc_customer_lookup: Data: 0.16MB + Index: 0.17MB + Engine MyISAM
wpjq_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wc_order_coupon_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wpjq_wc_order_product_lookup: Data: 0.39MB + Index: 0.33MB + Engine MyISAM
wpjq_wc_order_stats: Data: 0.13MB + Index: 0.11MB + Engine MyISAM
wpjq_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wpjq_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wdp_order_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_wdp_rules: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpjq_wfblockediplog: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpjq_wfblocks7: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpjq_wfconfig: Data: 4.03MB + Index: 0.02MB + Engine MyISAM
wpjq_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpjq_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wffilemods: Data: 4.83MB + Index: 0.95MB + Engine MyISAM
wpjq_wfhits: Data: 1.08MB + Index: 0.14MB + Engine MyISAM
wpjq_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wfissues: Data: 3.08MB + Index: 0.26MB + Engine MyISAM
wpjq_wfknownfilelist: Data: 2.61MB + Index: 0.29MB + Engine MyISAM
wpjq_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wflogins: Data: 0.36MB + Index: 0.08MB + Engine MyISAM
wpjq_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjq_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjq_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wfstatus: Data: 0.51MB + Index: 0.12MB + Engine MyISAM
wpjq_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjq_wpml_mails: Data: 93.88MB + Index: 0.13MB + Engine MyISAM
wpjq_wt_iew_action_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjq_yoast_indexable: Data: 2.78MB + Index: 1.06MB + Engine MyISAM
wpjq_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.20MB + Engine MyISAM
wpjq_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjq_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpjq_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
wpjq_yoast_seo_meta: Data: 0.06MB + Index: 0.05MB + Engine MyISAM

### Post Type Counts ###

acoplw_badges: 1
ae_global_templates: 32
aoc_popup: 1
atome_quote: 258
attachment: 941
bwg_gallery: 4
bwg_share: 1
custom_css: 1
elementor_library: 4
forminator_forms: 2
hurrytimer_countdown: 1
nav_menu_item: 80
oembed_cache: 22
page: 28
popup: 1
popup_theme: 8
post: 2
product: 238
product_variation: 152
revision: 997
shop_coupon: 78
shop_order: 2179
shop_order_refund: 24
store: 3
vp_lists: 4
woo_discount: 1
woo_discount_cart: 1
wpforms: 1
wphb_minify_group: 4
wptb-tables: 1
yith-wcbm-badge: 4
ywar_reviews: 662

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

Atome Payment Gateway: by Atome – 2.5.10
WooCommerce added to cart popup (Ajax): by XootiX – 1.5
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 3.2.2
All-in-One WP Migration Unlimited Extension: by ServMask – 2.42
All-in-One WP Migration: by ServMask – 7.48
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.8

Anywhere Elementor: by WPVibes – 1.2.4
Duplicate Page: by mndpsingh287 – 4.4
Elementor: by Elementor.com – 3.4.4
Flexible Shipping: by WP Desk – 4.8.1
Forminator: by WPMU DEV – 1.14.9
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Imagify: by WP Media – 1.9.14
Insert Headers and Footers: by WPBeginner – 1.5.0
Smash Balloon Instagram Feed: by Smash Balloon – 2.9
Jetpack by WordPress.com: by Automattic – 9.5.3
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Smart Slider 3 Pro: by Nextend – 3.5.1.0
Ocean Extra: by OceanWP – 1.7.4
Ocean Sticky Header: by OceanWP – 1.1.11
Popup Anything - A Marketing Popup: by WP OnlineSupport
Essential Plugin – 2.0.4

Popup Maker: by Popup Maker – 1.16.2
Really Simple SSL: by Really Simple Plugins – 5.0.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
UberMenu - Sticky Menu Extension: by Chris Mavricos
SevenSpark – 3.1.4

UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos
SevenSpark – 3.6.1

Unbounce Landing Pages: by Unbounce – 1.0.45
User Role Editor: by Vladimir Garagulya – 4.58.3
Visual Portfolio, Posts & Image Gallery: by nK – 2.11.0
CTX Feed: by WebAppick – 4.3.56
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
WooCommerce Order Test: by WP Fix It – 1.6
Related Products for WooCommerce: by Vagelis P. – 3.3.3
WooCommerce - Store Exporter: by Visser Labs – 2.7
WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.6
Booster for WooCommerce: by Pluggabl LLC – 5.4.6
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce: by Automattic – 6.0.0
Yoast SEO: by Team Yoast – 16.0.2
WP Mail Logging: by MailPoet – 1.9.7
WP Rocket: by WP Media – 3.8.6
WP Table Builder: by WP Table Builder – 1.3.11
WPFront Notification Bar: by Syam Mohan – 1.9.0.03231
Smart Coupons for WooCommerce: by WebToffee – 1.3.3
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

YITH WooCommerce Badge Management: by YITH – 1.4.10
YITH WooCommerce Subscription: by YITH – 1.5.2

### Inactive Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.20.72
W3 Total Cache: by BoldGrid – 2.1.6
WooCommerce Admin: by WooCommerce – 2.1.6
Wordfence Security: by Wordfence – 7.5.5
YITH WooCommerce Advanced Reviews: by YITH – 1.6.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: SGD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #2976 - /shipping-returns/

### Theme ###

Name: astalift
Version: 1.0.0
Author URL: https://ocdigitalnetwork.com/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 3.1.2
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
astalift/woocommerce/emails/admin-new-order.php
astalift/woocommerce/emails/customer-completed-order.php
astalift/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
astalift/woocommerce/emails/customer-processing-order.php
astalift/woocommerce/emails/email-addresses.php
astalift/woocommerce/emails/email-customer-details.php
astalift/woocommerce/emails/email-header.php
astalift/woocommerce/emails/email-order-details.php
astalift/woocommerce/emails/email-order-items.php
astalift/woocommerce/emails/email-styles.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Canceled: 1
Oldest: 2022-01-07 08:53:41 +0000
Newest: 2022-01-07 08:53:41 +0000

Complete: 2,158
Oldest: 2021-12-12 02:09:11 +0000
Newest: 2022-01-12 01:34:53 +0000

Failed: 3
Oldest: 2020-04-12 23:58:12 +0000
Newest: 2020-04-12 23:58:12 +0000

### Status report information ###

Generated at: 2022-01-12 10:09:12 +08:00

Hi @wini0703,

Thanks for sending over your system status.

I noticed that your Atome Payment Gateway integration does appear at first on the checkout page but is removed when the page is fully loaded.

This is a bit strange and the behavior could be due to a theme or plugin conflict on your site. Please temporarily disable all plugins except for WooCommerce and Atome, and switch to one of the default themes like Storefront and check again. If Atome works, then turn theme plus each plugin back on, checking after each. When it stops working, you’ll know where the conflict is.

To know more about conflict testing see this guide: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Thanks.

We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.