Payment Gateway Display Issue in GiveWP Multistep Form on Mobile

  • Resolved najmu

    (@najmu)


    11 months, 1 week ago

    Hello GiveWP Support,

    I hope this message finds you well. I am currently facing an issue with the payment gateway integration, specifically with the Razorpay gateway, in the GiveWP plugin. The problem arises when using the multistep form on mobile devices.

    When accessing the donation form on a mobile screen, the Razorpay payment gateway loads within an iframe, causing layout and functionality issues. Ideally, I would like the payment gateway to appear as a full-screen option on mobile devices.

    Could you please provide guidance or a solution to ensure that the Razorpay payment gateway functions seamlessly and as intended on mobile screens within the GiveWP multistep form?

    Thank you for your assistance.

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @najmu.

    Glad you reached out.

    As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.

    We’re looking forward to helping you get to the bottom of this issue!

Viewing 1 replies (of 1 total)
  • The topic ‘Payment Gateway Display Issue in GiveWP Multistep Form on Mobile’ is closed to new replies.