Www 90 jili com login register philippines.Enjoy Free 888+200 Daily Legal Bonus

Resolved soulipsyz
(@soulipsyz)

1 year, 1 month ago

Hi, getting an error when the customer proceeds to pay on my site it only happens with Stripe checkout, not paypal. The payment process freezes for up to a minute, they refresh pay again and they end up getting charged twice. This happened only after I migrated to a new server (cloudways) other than that before it was never an issue.

Anyone ever have this issue?

Viewing 5 replies - 1 through 5 (of 5 total)

Tamrat A. (woo-hc)
(@bisratlearn)

1 year, 1 month ago
Hi @soulipsyz

getting an error when the customer proceeds to pay on my site it only happens with Stripe checkout, not paypal. The payment process freezes for up to a minute, they refresh pay again and they end up getting charged twice. This happened only after I migrated to a new server (cloudways) other than that before it was never an issue. Anyone ever have this issue?

From what I understand, you’ve been having trouble with Stripe checkout on your site. Specifically, the payment process seems to freeze for about a minute, and if a customer tries to pay again during this freeze, they get charged twice. You’ve pinpointed the start of this issue to when you migrated to a new server (Cloudways). Interestingly, you haven’t had this issue with PayPal.

Here are a few steps you can take to troubleshoot this issue:
1. Update your Plugins and Themes: Make sure your WooCommerce, and Stripe Gateway plugins and theme are up-to-date. An outdated plugin or theme could be the root of the problem.
2. Check Server Response Time: Since the problem started after moving to a new server, it’s worth checking the server’s response time. If the server takes a while to respond, it could be causing the payment process to freeze. You might want to get in touch with Cloudways support to help with this.
3. Review Stripe Settings: Ensure your Stripe settings are set up correctly. Specifically, check if the webhook is correctly set up and the API keys are accurate. Need a hand? Here’s a quick guide on ?? Stripe.
4. Test for Conflicts: Other plugins or your theme could be conflicting with WooCommerce or Stripe. To find out, temporarily deactivate all other plugins and switch to a default WordPress theme (like Storefront). If this solves the problem, reactivate each plugin one by one to identify the source of the conflict. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.
5. Enable Debugging: If the issue persists, you might want to turn on debugging in WordPress. This can help identify the root cause. To enable debugging, add these lines to your wp-config.php file:
```
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
```
This will create a debug.log file in your wp-content directory, logging any PHP errors or notices. For a more detailed guide on enabling debugging in WordPress, you can visit this link: ?? Debugging in WordPress

If the issue continues after trying these steps, please share more details, like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.

Also, we’d find it helpful if you could share your site’s System Status report. This will give us a better understanding of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Lastly, could you share the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.
Thread Starter soulipsyz
(@soulipsyz)

1 year, 1 month ago

Thanks for the help. I’ve followed everything you’ve said and still getting the error. Seems to be both for PayPal and Stripe actually.

Here is part of the debug log: https://pastebin.com/Nb3J15AG

Do you see anything unusual?

Here are errors under Status>Logs:

09-30-2023 @ 17:34:51 – There was an error trying to get feed nodes for catalog: Cannot create the API instance because the access token is missing. 09-30-2023 @ 17:34:51 – Unable to detect valid feed configuration: No feed nodes for catalog (Facebook for Woocommerce plugin)

Saif
(@babylon1999)

1 year ago

Hello @soulipsyz,

All of the logs are depreciation notices and should cause such a problem.

Just to confirm, are you able to replicate the issue with only the WooCommerce and the official Stripe extension installed? As for the double charge, are you able to confirm it from your Stripe dashboard?

Link to image: https://d.pr/i/Ai7Bbv

Could you also attach a copy of your site’s System Status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support” (after you scroll down a bit)”. Once done, please paste it here in your reply or via a text-sharing service like https://gist.github.com/.

Look forward to hearing back from you.

Thread Starter soulipsyz
(@soulipsyz)

1 year ago

Hi, yes I’m able to confirm the double charge through Stripe as well as PayPal.

Here is the report:

` WordPress Environment WordPress address (URL): https://shop.thetravelbible.com Site address (URL): https://shop.thetravelbible.com WC Version: 8.2.1 REST API Version: ? 8.2.1 WC Blocks Version: ? 11.1.2 Action Scheduler Version: ? 3.6.4 Log Directory Writable: ? WP Version: 6.3.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: ? WP Cron: – Language: en_US External object cache: ? Server Environment Server Info: Apache/2.4.57 (Debian) PHP Version: 8.1.23 PHP Post Max Size: 100 MB PHP Time Limit: 899 PHP Max Input Vars: 10000 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log Max Upload Size: 100 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.2.1 WC Database Prefix: wp_506b2c3fca_ Total Database Size: 3354.33MB Database Data Size: 3128.57MB Database Index Size: 225.76MB wp_506b2c3fca_woocommerce_sessions: Data: 11.02MB + Index: 4.02MB + Engine InnoDB wp_506b2c3fca_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB wp_506b2c3fca_woocommerce_order_itemmeta: Data: 2027.59MB + Index: 23.06MB + Engine InnoDB wp_506b2c3fca_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_woocommerce_payment_tokens: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_woocommerce_payment_tokenmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB wp_506b2c3fca_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB lumise_bugs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB lumise_categories: Data: 0.02MB + Index: 0.06MB + Engine InnoDB lumise_categories_reference: Data: 0.02MB + Index: 0.05MB + Engine InnoDB lumise_cliparts: Data: 0.02MB + Index: 0.09MB + Engine InnoDB lumise_designs: Data: 0.02MB + Index: 0.09MB + Engine InnoDB lumise_fonts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB lumise_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB lumise_languages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB lumise_orders: Data: 0.02MB + Index: 0.06MB + Engine InnoDB lumise_order_products: Data: 0.02MB + Index: 0.08MB + Engine InnoDB lumise_printings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB lumise_products: Data: 0.08MB + Index: 0.08MB + Engine InnoDB lumise_sessions: Data: 0.13MB + Index: 0.00MB + Engine InnoDB lumise_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB lumise_shapes: Data: 0.22MB + Index: 0.03MB + Engine InnoDB lumise_shares: Data: 0.02MB + Index: 0.08MB + Engine InnoDB lumise_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB lumise_tags_reference: Data: 0.02MB + Index: 0.02MB + Engine InnoDB lumise_templates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_actionscheduler_actions: Data: 1.08MB + Index: 0.73MB + Engine InnoDB wp_506b2c3fca_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_actionscheduler_logs: Data: 0.42MB + Index: 0.36MB + Engine InnoDB wp_506b2c3fca_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_aepc_logs: Data: 494.52MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_bv_ip_store: Data: 0.30MB + Index: 0.20MB + Engine InnoDB wp_506b2c3fca_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_bwf_contact: Data: 1.52MB + Index: 0.81MB + Engine InnoDB wp_506b2c3fca_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_bwf_wc_customers: Data: 1.52MB + Index: 0.22MB + Engine InnoDB wp_506b2c3fca_commentmeta: Data: 0.09MB + Index: 0.13MB + Engine InnoDB wp_506b2c3fca_comments: Data: 15.55MB + Index: 14.09MB + Engine InnoDB wp_506b2c3fca_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_duplicator_pro_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_elfsight_countdown_timer_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_EWD_OTP_Customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_EWD_OTP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_EWD_OTP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_EWD_OTP_Orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_EWD_OTP_Order_Statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_EWD_OTP_Sales_Reps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_ewwwio_images: Data: 1.52MB + Index: 1.67MB + Engine InnoDB wp_506b2c3fca_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fluentform_form_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fluentform_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fpd_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fpd_category_products_rel: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_fpd_designs: Data: 2.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fpd_products: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_fpd_views: Data: 8.14MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_frmt_form_entry: Data: 0.08MB + Index: 0.11MB + Engine InnoDB wp_506b2c3fca_frmt_form_entry_meta: Data: 1.52MB + Index: 0.56MB + Engine InnoDB wp_506b2c3fca_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_frmt_form_views: Data: 0.16MB + Index: 0.34MB + Engine InnoDB wp_506b2c3fca_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_506b2c3fca_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_lockdowns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_login_fails: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_newsletters: Data: 0.03MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_newsletter_templates: Data: 2.06MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_segments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_506b2c3fca_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_mailpoet_subscribers: Data: 1.52MB + Index: 1.91MB + Engine InnoDB wp_506b2c3fca_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_mailpoet_subscriber_segment: Data: 1.52MB + Index: 0.58MB + Engine InnoDB wp_506b2c3fca_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_nbdesigner_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_nbdesigner_mydesigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_nbdesigner_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_nbdesigner_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_nbdesigner_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_nbdesigner_user_designs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_nbdesigner_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_offline_giftcard: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_options: Data: 5.41MB + Index: 0.27MB + Engine InnoDB wp_506b2c3fca_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_postmeta: Data: 182.69MB + Index: 127.38MB + Engine InnoDB wp_506b2c3fca_posts: Data: 19.52MB + Index: 8.05MB + Engine InnoDB wp_506b2c3fca_prli_clicks: Data: 0.02MB + Index: 0.19MB + Engine InnoDB wp_506b2c3fca_prli_links: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_506b2c3fca_prli_link_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_rank_math_analytics_gsc: Data: 1.52MB + Index: 1.09MB + Engine InnoDB wp_506b2c3fca_rank_math_analytics_inspections: Data: 0.34MB + Index: 0.14MB + Engine InnoDB wp_506b2c3fca_rank_math_analytics_objects: Data: 0.13MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_rank_math_internal_links: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_revslider_sliders: Data: 0.09MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_revslider_sliders_bkp: Data: 0.11MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_revslider_slides: Data: 0.20MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_revslider_slides_bkp: Data: 0.42MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_sfa_abandoned_carts: Data: 13.03MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_shipment_batch_process: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_short_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_short_link_clicks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_short_link_replacements: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_solid_affiliates_bulk_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_affiliates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_affiliate_customer_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_affiliate_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_affiliate_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_affiliate_product_rates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_creatives: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_payouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_referrals: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_store_credit_transactions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_solid_affiliate_visits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_termmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_506b2c3fca_terms: Data: 0.09MB + Index: 0.09MB + Engine InnoDB wp_506b2c3fca_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_506b2c3fca_term_taxonomy: Data: 0.11MB + Index: 0.16MB + Engine InnoDB wp_506b2c3fca_uap_cpm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_uap_dashboard_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_usermeta: Data: 288.17MB + Index: 17.03MB + Engine InnoDB wp_506b2c3fca_users: Data: 1.52MB + Index: 0.70MB + Engine InnoDB wp_506b2c3fca_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wc_customer_lookup: Data: 2.52MB + Index: 1.88MB + Engine InnoDB wp_506b2c3fca_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_506b2c3fca_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_wc_order_coupon_lookup: Data: 0.23MB + Index: 0.30MB + Engine InnoDB wp_506b2c3fca_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_wc_order_product_lookup: Data: 2.52MB + Index: 3.81MB + Engine InnoDB wp_506b2c3fca_wc_order_stats: Data: 2.52MB + Index: 3.36MB + Engine InnoDB wp_506b2c3fca_wc_order_tax_lookup: Data: 0.13MB + Index: 0.16MB + Engine InnoDB wp_506b2c3fca_wc_product_attributes_lookup: Data: 1.52MB + Index: 2.39MB + Engine InnoDB wp_506b2c3fca_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_wc_product_meta_lookup: Data: 0.30MB + Index: 0.59MB + Engine InnoDB wp_506b2c3fca_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_wfacp_stats: Data: 0.36MB + Index: 0.48MB + Engine InnoDB wp_506b2c3fca_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wfco_report_views: Data: 0.08MB + Index: 0.13MB + Engine InnoDB wp_506b2c3fca_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wffilemods: Data: 14.55MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wfhits: Data: 0.05MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_wfknownfilelist: Data: 6.52MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_506b2c3fca_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY wp_506b2c3fca_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_506b2c3fca_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB wp_506b2c3fca_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_woobe_history: Data: 0.23MB + Index: 0.25MB + Engine InnoDB wp_506b2c3fca_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_506b2c3fca_woo_sales_country_region: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_woo_shippment_provider: Data: 0.19MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB wp_506b2c3fca_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_506b2c3fca_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_506b2c3fca_wpr_rocket_cache: Data: 0.16MB + Index: 0.22MB + Engine InnoDB wp_506b2c3fca_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_506b2c3fca_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bv_ip_store: Data: 0.22MB + Index: 0.14MB + Engine InnoDB wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB Post Type Counts attachment: 6199 cartflows_flow: 1 cartflows_step: 1 ct_size_guide: 4 custom_css: 2 elementor_library: 4 floatton: 2 forminator_forms: 4 giftcard: 21 jetpack_migration: 2 jp_img_sitemap: 2 jp_img_sitemap_index: 1 jp_sitemap: 1 jp_sitemap_master: 1 jp_vid_sitemap: 1 lookbook: 2 mailpoet_page: 1 mc4wp-form: 1 mproducts: 1 mts_notification_bar: 2 nav_menu_item: 65 note: 1 oembed_cache: 2 page: 44 post: 1 pretty-link: 8 product: 505 product_variation: 2275 revision: 565 shop_coupon: 3646 shop_order: 16825 shop_order_refund: 297 viwec_template: 14 was: 9 wc_afrsm: 10 wc_order_status: 13 wcst_trigger: 11 wfacp_checkout: 6 wp_global_styles: 1 wpcode: 4 wpforms: 2 xlwcty_thankyou: 1 ywar_reviews: 80 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (45) Redux Framework: by Team Redux – 4.4.8 Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3 createIT Size Guide Plugin: by createIT – 3.3 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2 Elementor: by Elementor.com – 3.16.6 Email Template Customizer for WooCommerce: by VillaTheme – 1.2.0 Enable Media Replace: by ShortPixel – 4.1.4 Fancy Product Designer Plus: by fancyproductdesigner.com – 1.3.5 Fancy Product Designer REST API: by fancyproductdesigner.com – 1.6.4 Fancy Product Designer: by fancyproductdesigner.com – 4.7.9 Forminator: by WPMU DEV – 1.27.0 Site Kit by Google: by Google – 1.111.1 Insight Core: by ThemeMove – 2.6.3 Insight Swatches: by ThemeMove – 1.4.0 Mailgun: by Mailgun – 1.9.5 MalCare WordPress Security Plugin – Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.25 Pretty Links: by Pretty Links – 3.5.3 Retainful – Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.25 Rank Math SEO: by Rank Math – 1.0.204 Solid Affiliate: by Solid Plugins – 1.0.35 Stamped.io Reviews & UGC for WooCommerce: by Stamped.io – 2.4.1 SVG Support: by Benbodhi – 2.5.5 Tawk.to Live Chat: by Tawkto – 0.8.1 Thememove Addons For Elementor: by ThemeMove – 1.3.0 Converter for Media: by matt plugins – 5.11.2 Conditional Discounts for WooCommerce – A simple yet complete woocommerce dynamic pricing plugin: by ORION – 2.31.5 Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.2 WPC Frequently Bought Together for WooCommerce (Premium): by WPClever – 5.1.1 Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.2 WPC Product Bundles for WooCommerce (Premium): by WPClever – 7.0.5 WPC Smart Wishlist for WooCommerce (Premium): by WPClever – 4.6.0 WooCommerce Advanced Shipping: by Jeroen Sormani – 1.1.0 BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 2.1.2 WooCommerce Stripe Gateway: by WooCommerce – 7.6.1 Pixel Manager for WooCommerce: by SweetCode – 1.34.0 WooCommerce Order Status Manager: by SkyVerge – 1.9.2 WooCommerce PayPal Payments: by WooCommerce – 2.3.1 Extra Product Options & Add-Ons for WooCommerce: by ThemeComplete – 6.3.2 WooCommerce Ultimate Gift Card: by makewebbetter – 2.6.0 WooCommerce: by Automattic – 8.2.1 FunnelKit Checkout: by FunnelKit – 3.10.2 Wordfence Security: by Wordfence – 7.10.5 WP Rocket: by WP Media – 3.15.3 WPC Product Tabs for WooCommerce (Premium): by WPClever – 2.0.5 WPForms Lite: by WPForms – 1.8.4.1 Inactive Plugins (4) Estimated Delivery Date Plugin For WooCommerce: by PluginHive – 1.7.9 Facebook for WooCommerce: by Facebook – 3.1.2 Show/Hide Estimated Delivery For Shipping Classes: by PluginHive – 1.0 Trustpilot-reviews: by Trustpilot – 2.5.925 Dropin Plugins (2) advanced-cache.php: advanced-cache.php object-cache.php: Object Cache Pro (Drop-in) Must Use Plugins (1) Object Cache Pro (MU): by Rhubarb Group – 1.20.0 Settings API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) variation (variation) wgm_gift_card (wgm_gift_card) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #6 – /shop/ Cart: #27 – /cart-2/ Checkout: #8 – /checkout/ My account: #9 – /my-account/ Terms and conditions: ? Page not set Theme Name: Minimog Child Version: 1.0.0 Author URL: https://thememove.com/ Child Theme: ? Parent Theme Name: Minimog Parent Theme Version: 2.9.5 Parent Theme Author URL: https://thememove.com WooCommerce Support: ? Templates Overrides: minimog/woocommerce/archive-product.php minimog/woocommerce/cart/cart-shipping.php minimog/woocommerce/cart/cart-totals.php minimog/woocommerce/cart/cart.php minimog/woocommerce/cart/cross-sells.php minimog/woocommerce/cart/mini-cart.php minimog/woocommerce/cart/proceed-to-checkout-button.php minimog/woocommerce/cart/shipping-calculator.php minimog/woocommerce/checkout/form-checkout.php minimog/woocommerce/checkout/form-coupon.php minimog/woocommerce/checkout/form-login.php minimog/woocommerce/checkout/payment-method.php minimog/woocommerce/checkout/review-order.php minimog/woocommerce/checkout/thankyou.php minimog/woocommerce/content-product-cat.php minimog/woocommerce/content-product.php minimog/woocommerce/content-single-product.php minimog/woocommerce/content-widget-price-filter.php minimog/woocommerce/content-widget-product.php minimog/woocommerce/global/form-login.php minimog/woocommerce/global/quantity-input.php minimog/woocommerce/loop/add-to-cart.php minimog/woocommerce/loop/loop-end.php minimog/woocommerce/loop/loop-start.php minimog/woocommerce/loop/orderby.php minimog/woocommerce/loop/pagination.php minimog/woocommerce/loop/price.php minimog/woocommerce/loop/rating.php minimog/woocommerce/loop/result-count.php minimog/woocommerce/loop/sale-flash.php minimog/woocommerce/myaccount/form-login.php minimog/woocommerce/myaccount/form-lost-password.php minimog/woocommerce/myaccount/form-reset-password.php minimog/woocommerce/myaccount/my-account.php minimog/woocommerce/order/order-details.php minimog/woocommerce/product-searchform.php minimog/woocommerce/single-product/add-to-cart/external.php minimog/woocommerce/single-product/add-to-cart/grouped.php minimog/woocommerce/single-product/add-to-cart/simple.php minimog/woocommerce/single-product/add-to-cart/variable.php minimog/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php minimog/woocommerce/single-product/meta.php minimog/woocommerce/single-product/price.php minimog-child/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0 minimog/woocommerce/single-product/rating.php minimog/woocommerce/single-product/related.php minimog/woocommerce/single-product/review-meta.php minimog/woocommerce/single-product/review-rating.php minimog/woocommerce/single-product/review.php minimog/woocommerce/single-product/sale-flash.php minimog/woocommerce/single-product/stock.php minimog/woocommerce/single-product/tabs/additional-information.php minimog/woocommerce/single-product/tabs/description.php minimog/woocommerce/single-product/tabs/tabs.php minimog/woocommerce/single-product/title.php minimog/woocommerce/single-product/up-sells.php minimog/woocommerce/single-product-reviews.php minimog/woocommerce/single-product.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> WooCommerce PayPal Payments Onboarded: ? Shop country code: CA WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: – Webhook status: ? PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? Subscriptions Mode: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-10-30 22:25:08 -04:00 Options: ? Notes: 22 Onboarding: completed Action Scheduler Canceled: 23 Oldest: 2023-10-05 15:03:36 -0400 Newest: 2023-10-05 15:03:36 -0400 Complete: 1,787 Oldest: 2023-09-29 16:35:13 -0400 Newest: 2023-10-30 15:49:58 -0400 Failed: 68 Oldest: 2022-09-20 19:24:22 -0400 Newest: 2023-10-06 11:37:09 -0400 Pending: 7 Oldest: 2023-10-31 14:22:04 -0400 Newest: 2023-11-03 12:00:12 -0400 Status report information Generated at: 2023-10-30 15:49:59 -04:00 `

Mirko P.
(@rainfallnixfig)

1 year ago

Hi there!

Thank you for sending over your system status report.

I see you still have 45 active plugins there. Could you attest to having completed the following?

Just to confirm, are you able to replicate the issue with only the WooCommerce and the official?Stripe extension?installed?

Also, you previously mentioned:

This happened only after I migrated to a new server (cloudways) other than that before it was never an issue.

This could imply that something has changed at the host level. Do you mind contacting your host and let them disable any caching, firewall, or optimization settings that may have caused this behavior?

I look forward to hearing from you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Payment freezing, customer getting charged twice.’ is closed to new replies.