Payment Flow

  • Resolved nnyorker

    (@nnyorker)


    4 years, 4 months ago

    I’m compiling a process flow for my vendors to understand and I’m hoping you can help me with the process so I can clarify.

    Key Items to note:
    Customer Payment Options: 1. Bank Transfer 2. Paypal Checkout 3. Amazon Pay
    Admin will receive all funds and distribute via withdrawal process. This includes Shipping. Shipping Label will be generated by Admin when Vendor submits a request to Admin confirming package size and weight. (This would already be listed when the vendor creates the product, but Vendor is asked to verify packaging size, weight, date being shipped)
    Dokan Withdrawal Threshold: 3 days
    Dokan Minimum Withdrawal Limit: $10
    Product Price $20
    Shipping Price $5
    Paypal holds funds for 7 – 21 days

    Vendor/Admin Flow: Customer purchases product via one of the payment gateways above – payment is set as processing in Admin and Vendor Dashboard. Vendor, Admin should receive emails stating “new order”. Admin should see transaction for $25.00-paypal fee in Transactions. It will be on hold until tracking information

    If the order requires Shipping, Vendor should package item for shipment and send a label request confirming shipping package size, weight to Admin within Admin will create the shipping label and send to Vendor. Vendor should attach label, enter tracking number and date shipped in Vendor Dashboard, delivery to shipper, mark order complete.

    Vendor should see under “Orders” $25.00-Shipping Fee($5)-Paypal Fee under “Earning” with Status “Completed” in Vendor Dashboard. Vendor will need to wait 3 days before submitting Withdrawal Request. Admin may not have funds in Paypal Account yet.
    Admin will need to approve in Dokan Withdrawal requests and manually go into Paypal and transfer the funds to the Vendor when available?

    Please advise what I am missing here.
    Thank you for any input you can provide.

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  • Hello @nnyorker ,

    The flow seems fine to me. The only confusion I think you have is about the Dokan Withdrawal Threshold & the Paypal holds. You can match them up if you want. However, in many stores, the admin holds the balance for longer let’s say to make sure everything is alright & there will be no refund requests etc. It helps them to manage funds easily & they can send money once a month to the vendor.

    But the flow you have seems to be working perfectly fine. Just make sure you set Admin as the shipping fee receiver on Dokan settings.

    Let me know if you have other queries.

    Thank you ??

Viewing 1 replies (of 1 total)
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