payment failures, not being processed

  • Resolved dinantstrike

    (@dinantstrike)


    5 years, 6 months ago

    I have a webshop, but am experiencing receiving payment difficulties. The customer?gets redirected to Paypal when selecting Paypal as payment method, but then after logging in etc. a page shows up giving the order number and saying ‘this page is having technical difficulties’, without any kind of order review. The order does not come through and the payment is not being processed and received on my account. So the payment gateway is not working. It is not my website, I disabled all plugins and changes ever made and switched to the WordPress default them TwentySeventeen, but it still will not work.

    2 days ago it worked fine, I tried to reverse any change I made since then but it does not help. Right now I have it in Sandbox mode so customer can’t bother to try, lol. But I cannot even get Sandbox mode to work… It used to be; you get redirected to paypal, you log in, you pay, you see a screen where it shows the payment was successful and you get redirected to my site with an order review (including product, price, and addresses etc of the customer).

    Now you log in and pay but the payment is not successful so no order review is seen as well. I’m using the Woocommerce Paypal cCheckout plugin, but I see no one else experiencing problems.

    What to do… serious issue for a webshop like me.

    Best regards,

    Dinant.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @dinantstrike,

    I’m sorry to hear that you’re having issues with PayPal Checkout!

    > The customer gets redirected to Paypal when selecting Paypal as payment method, but then after logging in etc. a page shows up giving the order number and saying ‘this page is having technical difficulties’, without any kind of order review. The order does not come through and the payment is not being processed

    So if I understood it correctly, the issue is happening when you’re already _redirected_ to PayPal website, am I right?

    If yes, did you get in touch with PayPal to check if everything is okay on their side of things?

    Please get back to us with their findings as well as with a copy of your site’s System Status if the issue is still not resolved. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Cheers!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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