Payment failure — > createPaymentMethod()

  • Resolved Dan Zan

    (@softeye73)


    1 year ago

    Some of my customers reposted the following error popup during checkout. 

    You specified "never" for fields.billing_details.name when creating the payment Element, but did not pass params.payment_method_data.billing_details.name when calling stripe.createPaymentMethod).

If you opt out of collecting data via the payment Element using the fields option, the data must be passed in when calling stripe.createPaymentMethod().

    I believe this issue may be related to having both the Stripe and WooPayments plugins installed.

    After removing the Stripe plugin and testing it a few times, everything seemed to work fine. However, recently I encountered the same errors again, but it’s not consistent. Some payments go through with no issues, and then I receive an email from a customer reporting the same issue. Today, I tested it again in “Test Mode” and was able to reproduce it. I switched the logs to debug mode, but found no issues and couldn’t reproduce the issue anymore.

    I’m wondering if anyone can provide some pointers or if I’m missing something here.

    P.S. I’m using Siteground and have a few Siteground plugins for security and optimization installed.

    Thank you,

    Dan

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi Dan (@softeye73),

    The error points to the customer’s name not being passed along to Stripe. This most likely is due to a third party plugin interfering with the checkout experience (as found here, for instance).

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.
      You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    All the best,
    -Omar

    Thread Starter Dan Zan

    (@softeye73)

    Hi omarfpg,

    Thank you for getting back to me so quick.

    I’ll review the link and post my logs later today.

    Thank you so much,

    Dan

    Thread Starter Dan Zan

    (@softeye73)

    Hi omarfpg,

    Follow is the Status report:

    `
### WordPress Environment ###

WordPress address (URL): https://****rs.com
Site address (URL): https://****rs.com
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 5160
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
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Remote Post: ?
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shop_order: 792
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wp_global_styles: 1
wpcf7_contact_form: 10

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Contact Form 7: by Takayuki Miyoshi – 6.6.4
Elementor: by Elementor.com – 3.19.4
Envato Market: by Envato – 2.0.11
Google Listings and Ads: by WooCommerce – 2.6.0
Site Kit by Google: by Google – 1.121.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.25

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WooCommerce Custom Product Addons Free: by Acowebs – 3.0.6
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LLC – 2.122

YITH WooCommerce Compare: by YITH – 2.36.0

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object-cache.php: Memcached

### Settings ###

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Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
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Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #10 - /checkout/
My account: #27 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Elessi Theme Child
Version: 1.0
Author URL: https://nasatheme.com
Child Theme: ?
Parent Theme Name: Elessi Theme
Parent Theme Version: 6.0.5.1
Parent Theme Author URL: https://nasatheme.com
WooCommerce Support: ?

### Templates ###

Overrides: elessi-theme/woocommerce/archive-product.php
elessi-theme/woocommerce/cart/cart-empty.php
elessi-theme/woocommerce/cart/cart-shipping.php
elessi-theme/woocommerce/cart/cart.php
elessi-theme/woocommerce/cart/cross-sells.php
elessi-theme/woocommerce/cart/mini-cart.php
elessi-theme/woocommerce/checkout/form-checkout.php
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elessi-theme/woocommerce/checkout/review-order.php
elessi-theme/woocommerce/checkout/thankyou.php
elessi-theme/woocommerce/content-product.php
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elessi-theme/woocommerce/loop/loop-start.php
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### WooPayments ###

Version: 7.2.0
Connected to WPCOM: Yes
WPCOM Blog ID: 199762638
Account ID: acct_1Jv1D82HSNNA4Vhj
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card,bancontact,giropay,ideal,sepa_debit,p24,eps
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
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### Admin ###

Enabled Features: activity-panels
analytics
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payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
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wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-29 21:36:13 -05:00
Options: ?
Notes: 195
Onboarding: completed

### Action Scheduler ###

Canceled: 22
Oldest: 2024-01-31 18:30:03 +0000
Newest: 2024-02-28 21:58:55 +0000

Complete: 1,225
Oldest: 2024-01-29 03:00:02 +0000
Newest: 2024-02-28 22:00:04 +0000

Failed: 81
Oldest: 2023-02-19 06:31:17 +0000
Newest: 2024-02-28 19:31:25 +0000

Pending: 8
Oldest: 2024-02-29 00:22:10 +0000
Newest: 2024-03-05 08:00:03 +0000


### Status report information ###

Generated at: 2024-02-28 18:48:06 -05:00
`
    • This reply was modified 1 year ago by Dan Zan.
    Thread Starter Dan Zan

    (@softeye73)

    woocommerce-payments logs have many of the following messages:

    2024-02-28T01:10:07+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T01:12:23+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T01:12:23+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T01:12:23+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T01:17:35+00:00 INFO Product page has unsupported product type ( Payment Request button disabled )
2024-02-28T01:17:35+00:00 INFO Product page has unsupported product type ( Payment Request button disabled )
2024-02-28T01:17:35+00:00 INFO Product page has unsupported product type ( Payment Request button disabled )
2024-02-28T01:26:13+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T01:26:14+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T01:26:14+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T01:47:00+00:00 INFO Product page has unsupported product type ( Payment Request button disabled )
2024-02-28T01:47:00+00:00 INFO Product page has unsupported product type ( Payment Request button disabled )
2024-02-28T01:47:00+00:00 INFO Product page has unsupported product type ( Payment Request button disabled )
2024-02-28T02:00:50+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T02:00:50+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T02:00:51+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T02:09:21+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T02:09:21+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-02-28T02:09:21+00:00 INFO Order price is 0 ( Payment Request button disabled )
2024-0
    Thread Starter Dan Zan

    (@softeye73)

    for some reason I cant reproduce the issue currently. :-/

    and I dont have any fatal error log

    • This reply was modified 1 year ago by Dan Zan.
    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @softeye73,

    for some reason I cant reproduce the issue currently. :-/

    That’s okay. It’s possible that the issue resolved itself.

    However, if the issue reoccurs, please try to document the exact steps you took leading up to the problem. This will help us troubleshoot more effectively.

    In the meantime, if you have any other concerns or if anything else comes up, don’t hesitate to let us know.

    We’re here to help!

    Thread Starter Dan Zan

    (@softeye73)

    Hi @ckadenge,

    Thank you for getting back to me.

    The problem appears to be sporadic, and I’m uncertain about its exact cause. The process is straightforward: adding a product to the cart, proceeding to checkout, entering the necessary information, and clicking the pay button. Strangely, the issue seems to occur inconsistently; sometimes it occurs, and other times it doesn’t, even when attempting to replicate the scenario multiple times.

    Additionally, it’s worth noting that I have two websites linked to the same bank account for deposits with Woo-payment. While I’m unsure if this is relevant, the problem seems to be more persistent with the newer site.

    Now, I’ve noticed that I can reproduce the issue in test mode for my second website as well.

    Do you have any advice on how to proceed with investigating this issue further?

    Thanks

    Dan

    Hey, @softeye73!

    To confirm, you are not able to find any similarities on the orders where you got the error, right? This could be same products added, same payment method, similar customer information, etc.

    On the second website, are you able to replicate the issue on test mode constantly or also sporadically?

    I noticed you removed the website’s URL on the SSR. Are you able to create a staging site on test mode so we can run some test orders?

    You can ask your host if they offer this service, or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter Dan Zan

    (@softeye73)

    Hi @carolm,

    Correct! The issue can be reproduced with any product or products. as for payments. I use any of the Test cards MasterCard or Visa both generate the same error. I also notice it runs very quickly and prompt the error.

    it seems consistent on the second (New)site.

    if you like you can test on the live site (I have a backup and its not fully published yet)

    Thx

    Dan

    Hey, @softeye73! Thanks for the info!

    if you like you can test on the live site (I have a backup and its not fully published yet)

    Great, yes we would like to test it, can you share the URL?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter Dan Zan

    (@softeye73)

    cybernoise.co

    any product and its currently in Test Mode so you can use any of the Test CreditsCards.

    I also disabled all the Siteground Plugins for now

    and Thank you so Much ??

    • This reply was modified 1 year ago by Dan Zan.
    • This reply was modified 1 year ago by Dan Zan.
    Thread Starter Dan Zan

    (@softeye73)

    I just checked the woocommerce-payments logs and there are no updates. meaning its not trying to process it at all. correct?

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @softeye73,

    Thank you for sharing the URL. I was able to go in and replicate the issue right away: https://prnt.sc/D1ITQYi_6-D_.

    Can you please share the System Status Report for this site, too? Again, you can find it via WooCommerce > Status > Get system report > Copy for support.
    ?
    Furthermore, can you please run a conflict test to find out if something external is interfering?
    ?
    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
    ?
    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
    ?
    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like?Jetpack. If something goes wrong, you will be able to restore it.
    ?
    — Also, you can consider using a plugin like?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.?
    ?
    You can find more about this in this?guide.
    ?
    Please let us know about your findings.

    Thread Starter Dan Zan

    (@softeye73)

    Hi @omarfpq,

    Thank you, That’s good news that you can reproduce the issue. I have a backup service running every 24hrs (nothing has been charged recently :-). I’ll follow up with the troubleshooting suggestion and report back.

    as usual Thank you so much for your help.

    let me know if you see anything suspicious on the system status.

    follow is the system status.

    `
### WordPress Environment ###

WordPress address (URL): https://cybernoise.co
Site address (URL): https://cybernoise.co
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.6.1
WC Database Prefix: msz_
Total Database Size: 67.17MB
Database Data Size: 56.09MB
Database Index Size: 11.08MB
msz_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
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msz_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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msz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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msz_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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msz_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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msz_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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msz_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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msz_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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msz_postmeta: Data: 5.52MB + Index: 3.03MB + Engine InnoDB
msz_posts: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
msz_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
msz_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_revslider_sliders: Data: 0.39MB + Index: 0.02MB + Engine InnoDB
msz_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_revslider_slides: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
msz_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_sgs_log_events: Data: 3.02MB + Index: 3.11MB + Engine InnoDB
msz_sgs_log_visitors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
msz_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
msz_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
msz_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msz_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
msz_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
msz_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_wc_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
msz_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
msz_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
msz_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msz_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_wc_product_attributes_lookup: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
msz_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
msz_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msz_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
msz_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wffilemods: Data: 17.55MB + Index: 0.00MB + Engine InnoDB
msz_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msz_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
msz_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
msz_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msz_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msz_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
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msz_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
msz_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msz_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
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msz_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wpdm_social_shares: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msz_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 462
elementor_library: 1
elementor-hf: 11
footer: 5
mailpoet_page: 1
nasa_block: 9
nasa_pin_pb: 12
nav_menu_item: 62
page: 25
portfolio: 11
post: 10
product: 90
product_variation: 335
revision: 213
shop_order: 16
wpcf7_contact_form: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Contact Form 7: by Takayuki Miyoshi – 6.6.4
Elementor: by Elementor.com – 3.19.4
Envato Market: by Envato – 2.0.11
Google Listings and Ads: by WooCommerce – 2.6.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.25

Jetpack: by Automattic – 13.1.3
Nasa Core: by NasaTheme Team – 6.0.5.1
Slider Revolution: by ThemePunch – 6.6.20
WooCommerce Amazon Pay: by WooCommerce – 2.5.1
WooPayments: by Automattic – 7.2.0
WooCommerce Shipping & Tax: by WooCommerce – 2.5.1
WooCommerce: by Automattic – 8.6.1
Wordfence Security: by Wordfence – 7.11.3
Yoast SEO: by Team Yoast – 22.1
WP Extended Search: by 5um17 – 2.1.2
Sequential Order Numbers for WooCommerce: by WebToffee – 1.6.0

### Inactive Plugins (10) ###

Copy & Delete Posts: by Inisev – 1.4.6
Security Optimizer: by SiteGround – 1.4.12
SiteGround Central: by SiteGround – 3.0.2
Smash Balloon Instagram Feed: by Smash Balloon – 6.2.9
Speed Optimizer: by SiteGround – 7.4.6
WooCommerce PayPal Payments: by WooCommerce – 2.5.4
WordPress Importer: by wordpressdotorg – 0.8.2
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.3.0

WPForms Lite: by WPForms – 1.8.6.4
YITH WooCommerce Compare: by YITH – 2.36.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #262 - /shopping-cart/
Checkout: #10 - /checkout/
My account: #27 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Elessi Theme Child
Version: 1.0
Author URL: https://nasatheme.com
Child Theme: ?
Parent Theme Name: Elessi Theme
Parent Theme Version: 6.0.5.1
Parent Theme Author URL: https://nasatheme.com
WooCommerce Support: ?

### Templates ###

Overrides: elessi-theme/woocommerce/archive-product.php
elessi-theme/woocommerce/cart/cart-empty.php
elessi-theme/woocommerce/cart/cart-shipping.php
elessi-theme/woocommerce/cart/cart.php
elessi-theme/woocommerce/cart/cross-sells.php
elessi-theme/woocommerce/cart/mini-cart.php
elessi-theme/woocommerce/checkout/form-checkout.php
elessi-theme/woocommerce/checkout/form-coupon.php
elessi-theme/woocommerce/checkout/review-order.php
elessi-theme/woocommerce/checkout/thankyou.php
elessi-theme/woocommerce/content-product.php
elessi-theme/woocommerce/content-single-product.php
elessi-theme/woocommerce/content-widget-price-filter.php
elessi-theme/woocommerce/content-widget-product.php
elessi-theme/woocommerce/global/breadcrumb.php
elessi-theme/woocommerce/global/form-login.php
elessi-theme/woocommerce/global/quantity-input.php
elessi-theme/woocommerce/loop/add-to-cart.php
elessi-theme/woocommerce/loop/loop-end.php
elessi-theme/woocommerce/loop/loop-start.php
elessi-theme/woocommerce/loop/no-products-found.php
elessi-theme/woocommerce/loop/orderby.php
elessi-theme/woocommerce/loop/pagination.php
elessi-theme/woocommerce/loop/result-count.php
elessi-theme/woocommerce/loop/sale-flash.php
elessi-theme/woocommerce/myaccount/form-login.php
elessi-theme/woocommerce/myaccount/navigation.php
elessi-theme/woocommerce/notices/error.php
elessi-theme/woocommerce/notices/notice.php
elessi-theme/woocommerce/notices/success.php
elessi-theme/woocommerce/single-product/add-to-cart/external.php
elessi-theme/woocommerce/single-product/add-to-cart/grouped.php
elessi-theme/woocommerce/single-product/add-to-cart/simple.php
elessi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
elessi-theme/woocommerce/single-product/meta.php
elessi-theme/woocommerce/single-product/product-image.php
elessi-theme/woocommerce/single-product/product-thumbnails.php
elessi-theme/woocommerce/single-product/related.php
elessi-theme/woocommerce/single-product/sale-flash.php
elessi-theme/woocommerce/single-product/tabs/additional-information.php
elessi-theme/woocommerce/single-product/tabs/tabs.php
elessi-theme/woocommerce/single-product/up-sells.php
elessi-theme/woocommerce/single-product-reviews.php
elessi-theme/woocommerce/single-product.php


### WooPayments ###

Version: 7.2.0
Connected to WPCOM: Yes
WPCOM Blog ID: 216789219
Account ID: acct_1Mpj8yFjtR20O9US
Payment Gateway: Enabled
Test Mode: Enabled
Enabled APMs: card,bancontact,eps,giropay,ideal,p24
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-29 21:46:06 +00:00
Options: ?
Notes: 119
Onboarding: completed

### Action Scheduler ###

Canceled: 2
Oldest: 2024-01-31 14:27:47 +0000
Newest: 2024-02-12 15:32:58 +0000

Complete: 443
Oldest: 2024-01-30 00:27:49 +0000
Newest: 2024-02-29 17:56:30 +0000

Failed: 14
Oldest: 2023-03-15 02:28:04 +0000
Newest: 2023-06-01 02:50:44 +0000

Pending: 3
Oldest: 2024-03-01 01:02:17 +0000
Newest: 2024-03-01 03:00:00 +0000


### Status report information ###

Generated at: 2024-02-29 18:11:15 +00:00
`
    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @softeye73,

    Thank you for the quick reply. I see your theme overrides a lot of the WooCommerce templates. I see you’re using the same theme for your main site too, I’d start by testing with Storefront as suggested in the troubleshooting steps!

    If the issue persists, let’s go with plugins next. Remember that you can use the Health Check & Troubleshooting plugin to quickly test this!

    Please, keep us posted about your findings.

    Cheers!
    Omar

Viewing 15 replies - 1 through 15 (of 20 total)
  • The topic ‘Payment failure — > createPaymentMethod()’ is closed to new replies.