• Resolved dinantstrike

    (@dinantstrike)


    I have a webshop, but am experiencing receiving payment difficulties. When a customer wants to place an order, he must fill out the required details like name and address and his card information in the Stripe button. When he presses on ‘continue to payment’ the whole page bugs, nothing happens, customer cannot pay. My checkout page shows an exclamation mark at the top, with no text, as all the required fields are filled in but there is simply this weird bug.. The order does not come through and the payment is not being processed and received on my account.

    So the payment gateway is not working. Only happens with Stripe. It is not my website, I tried a million things, including disabling all my plugins and switching to the default WordPress theme TwentySeventeen, did not work.

    2 days ago it worked fine, I tried to reverse any change I made since then but it does not help. Right now I have it in test mode with the right test API credentials. But I cannot even get test mode to work… It used to be; you fill in the address and customer information, you fill in your card information with Stripe, you pay, you get redirected to my site with an order review (including product, price, and addresses etc of the customer).

    I’m using this Woocommerce Stripe Checkout plugin, but I see no one else experiencing problems.

    What to do… serious issue for a webshop like me.

    Best regards,

    Dinant.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @dinantstrike

    When he presses on ‘continue to payment’ the whole page bugs, nothing happens, customer cannot pay

    It sounds like you previously has the Stripe Checkout Modal option enabled and have since disabled this.

    I put a product in the cart and went to the Checkout page and it shows the Stripe payment form, then “Pay Now” at the bottom – have you managed to resolve the issue between posting here and now?

    Let me know how you’re getting on!

    Thanks,

    Thread Starter dinantstrike

    (@dinantstrike)

    Hey,
    Yeah I solved the problem on my own a day ago,
    I will mark this as resolved.
    I missed one character in a php file on my ftp, it was the order email file, weird that it also obstructed payments coming through, but I’m glad it’s solved now.

    Thank you for your time
    ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Payment failure, cannot checkout with Stripe’ is closed to new replies.