Payment Failed – No Redirects to the payment site

  • We have an issue (already had this since a few months), that a lot of payments fail.
    The reason is that a lot of those do not get redirected to the payment page.

    Is this a known issue?
    Does anyone else have this issue?
    We need help to resolve this, since almost every 2nd payment fails (for our tests it works almost flawlessly but for real customer it really doesn’t.

    Thanks for any helpfull input!

    Kind Regards

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  • Thread Starter damon299

    (@damon299)

    Hi @thibaultwallee

    we already did that and it didn’t quite help.. they said they couldn’t test it and it worked for them with two orders (but the error comes really inconsistenly or we didn’t see anything in common in the orders) and then claimed there is probably an issue with an unstable internet connection (Hostpoint Hosting)..

    And since i saw a few support cases here i justed wanted to see if anyone else has this issue.

    Kind Regards

    Thread Starter damon299

    (@damon299)

    Hello,


    Any Updates, infos or anything on this?
    The issue is still ongoing

Viewing 2 replies - 1 through 2 (of 2 total)
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