Payment failed due to unsupported statement_descriptor parameter

  • Resolved instadesign

    (@instadesign)


    5 months, 1 week ago

    My client just had their very first real order from a customer – yay! Except not so yay because the payment failed :-/

    The error message reads:

    Payment Failed (The statement_descriptor parameter is not supported for the payment_method_type 'card'. To continue supporting payment_method _type 'card', please pass in statement_descriptor_suffix or remove the statement_descriptor' parameter altogether. Please see https://support.stripe.com/questions/use-of-the-statement-descriptor-parameter-on-paymentintents-for-card-charges for additional details).

    I’ve temporarily resolved the issue by removing the content of the field entirely, however this is obviously not ideal as it’s nice to have some control over what shows up on customers’ statements.

    Looking into it, it seems that the statement_descriptor parameter has not been supported since February 2024, just after I tested the payment gateway on this website.

    What I’m confused about is why nobody else seems to have come across this issue since February… is nobody filling in that statement description field?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @instadesign,

    Greetings from Webtoffee!

    We acknowledge that the statement_descriptor parameter is now deprecated. We will change it in our plugin and provide a release soon. Until then we can share a code snippet that will help to handle the situation. Kindly let us know if you are interested in this snippet

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @instadesign,

    It has come to our attention that we have not received any updates from you for some time regarding your support thread. As a result, we have marked this thread as resolved. If you still require assistance, please feel free to create a new thread, and we will be happy to help you further.

    Thank you for your cooperation.

    Thread Starter instadesign

    (@instadesign)

    Hi,

    I had been waiting for the plugin update before checking and getting back to you, but I’ve not seen any update.

    It seems odd to me looking now that there’s an entry in the changelog from 06.18 – one day before I opened this ticket – that states:

    *[Tweak] – Payment gateway description display

    Can you confirm whether or not the issue is resolved? I don’t want to try filling the field until I know it’s safe.

    Thanks,

    Henry

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @instadesign,

    The updated version has not been live yet. If you are willing to wait, we will incorporate it into the upcoming plugin release. Alternatively, in case of an emergency, we can provide you with a code snippet.

    Tangerine Web Works

    (@tangerinewebworks)

    Hi @instadesign,

    One of my clients is having the same issue. I saw your comment and removed the field content and the payment went through. According to Stripe, the “statement_descriptor” parameter should now be “statement_descriptor_suffix”. Maybe this requirement only applies to newer accounts, since I have another client site using this plugin with no issues.

    Hopefully, there will be an update soon.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @instadesign,

    We have released a new version of the plugin accommodating this change. Try updating the plugin to the latest version (3.9.10).

Viewing 6 replies - 1 through 6 (of 6 total)
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